Consumers want retailers to make AI diverse, inclusive, equitable

February 19, 2024

A majority, 86%, of consumers want retailers to make AI more equitable, diverse and inclusive.

Target taps Michael Fiddelke as COO

February 19, 2024

Michael Fiddelke has been named chief operating officer for Target.

5 must-haves for your brand's loyalty program

Consider these five points when developing a winning loyalty program. Also find out where you can promote your brand's loyalty program for free.

Majority of consumers joining loyalty programs

February 16, 2024

A hefty number, 85%, of consumers are joining loyalty program and gift cards are fast becoming the ticket to driving customer loyalty.

Beyond the cash register: The vital role of POS for seamless retail operations

by Mike Wager — Software Testing, Retail and Healthcare at Keysight, Keysight Technologies

Overcome manual end-to-end POS testing obstacles with AI-augmented automation.

Costo hires on Kroger finance leader

February 16, 2024

Costco has named Gary Millerchip as its top finance officer, replacing CFO Richard Galanti. Millership had served in the same role for Kroger.

The Rise of Social Commerce: How Retailers Can Leverage Social Media

Explore social commerce and how retailers can leverage it to their advantage with Star Micronics' ecommerce and online ordering hardware.

Self-checkout adoption on the rise, reveals NCR Voyix report

February 15, 2024

More retail enterprises are embracing self-checkout with 43% of retailers having mature systems in place and 17% expanding self-checkout deployments.

Retailers face challenges meeting consumer expectations

February 15, 2024

The U.S. retail sector is facing challenges meeting the increasing high consumer expectations including everything from a smooth in-store experience to…

Customer loyalty tied to consistent customer service

February 14, 2024

Most consumers, three out of four, are more loyal to stores that show consistent customer service and experiences and nearly two-thirds of consumers belong to…

Gen Z loves Valentine’s Day the most of all shoppers

February 14, 2024

More than half, 66%, of Gen Z consumers will celebrate Valentine's Day, more than any other generation.

Online boutique drives personalization with the help of AI

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Tuckernuck, a boutique clothing and accessories e-tailer, tapped Movable Ink, an AI-driven content personalization platform, to give customers what they want.

Inflation impacting Valentine's Day spending

February 13, 2024

Nearly half of Americans say inflation is impacting Valentine's Day plans this year and three in 10 think the holiday is worth going into credit card debt.

Mobile testing: The key to navigating shopping surges

by Mav Turner — CTO of DevOps, Tricentis

A well-executed mobile testing strategy can be the key to success in the ever-expanding world of mobile shopping and can provide an exceptional shopping…

ShopRite launches Phononic tech for grocery pickup, delivery

February 13, 2024

ShopRite, a supermarket brand under the Wakefern Food Group, has launched Phononic's freezer and refrigerator totes, featuring active cooling solutions, at a…

Spanish bank taps NCR Atleos for ATM network

February 13, 2024

Banco Sabadell, a bank in Spain, has selected NCR Atleos Corp., a provider of financial access solutions for retailers and financial institutions, as its ATM…

'Rollasole' machines offer rolled flats for women

February 12, 2024

Women walking the Las Vegas Strip sometimes get sore feet. Fortunately, they have access to rolled flats available at 18 "Rollasole" vending machines…

Inflation playing role in Valentine’s Day spend

February 12, 2024

The Cupid holiday is fast approaching and 82% of American couples plan to buy gifts for their partner for Valentine's Day this year. The average spend will be…

How one retail veteran achieves customer satisfaction with self service in today’s omnichannel marketplace

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As omnichannel shopping has expanded for nearly all product categories, how does a brand ensure the same level of customer satisfaction in self-service…

Man beat in prison sues Macy’s for facial recognition-based incarceration

February 9, 2024

Fight for the Future, an organization campaigning against the use of facial recognition in stores, has cited a recent case against Macy's as an example of why…