Coinstar rolling out kiosks with PayPal integration

February 28, 2013

Starting this month, Coinstar users in California, Ohio and Texas can use the coin-counting kiosks to add money to, or withdraw money from, their PayPal…

The low costs and high returns of 'fresh customer service'

Fresh customer service demystifies the process of attracting loyal, happy customers who return again and again.

Harris DOOH auto dealership rollout builds steam

February 27, 2013

The Automotive Broadcasting Network is several months into its large-scale, digital signage network rollout at auto dealerships across the U.S., according to…

Modelle's deploys RealPOS from NCR

February 27, 2013

NCR Corporation announced today that it will provide retail technology and services to the 154-store Modell's Sporting Goods chain. Modell's will deploy 1,00…

Making a 'value play'

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

My wife and I were in an electronics store. Neither of us are big on electronics. Our TV is 17 years old which gives you an idea of our interest in the latest…

Five fundamentals required for 'ME-tailing' success

by Chris Petersen — Owner, IMS

It's the "Age of the Consumer." That's not news. The lead articles on retail are chocked full of stories about how consumers are now empowered through their…

The shifting self-service paradigm

Consumers appreciate having more control over their service experience.

Shutl courier service debuts in Chicago

February 26, 2013

Shutl Ltd., a London-based startup that matches retailers with local courier services, debuts today in Chicago, New York and San Francisco, according to…

Macy's supports LGBT cause with same-sex wedding registry

February 26, 2013

Macy's has been an outward supporter of gay rights and the LGBT community, and according to a report on hrc.org, the retailer's store near Metro Center in…

As Amazon battles to dethrone Walmart, Google plans own attack

February 26, 2013

The evolution of retail has seen the rise and fall of companies clamoring for the top spot. According to a recent article on Wired, it was only a little more…

Study lists 5 challenges to mobile testing

February 26, 2013

SOASTA Inc., specialists in cloud and mobile testing, announced the results of its survey of 500 IT executives representing such industries as global IT…

What does Apple get by trademarking its store design?

Apple originally applied for the trademark in 2010 but was rejected twice before finally being approved.

Johnson's JCP relies on benefits from staging

February 25, 2013

A recent article from Forbes discusses the "store within a store" retail model that JC Penney's CEO Ron Johnson implemented since he took the helm of the…

Moscow Mall now using indoor mapping

February 25, 2013

Retailers at the Moscow Mall in Russia are utilizing indoor mapping and positioning to help shoppers navigate their way to the more than 5,000 shops in the…

The Children's Place sends hyper-personalized emails with CQuotient

February 25, 2013

CQuotient today unveiled its algorithm-based technology that enables retailers to send digital communications to individual customers. By harnessing big data…

Wireless accessory retailer Cellairis debuts store concept

Cellairis, one of the world’s largest wireless accessory specialty retailers, has opened its first in-line store at North Point Mall in Alpharetta, GA.

GameStop is safe (for now): PlayStation 4 won't block used games

by James Bickers — Editor, Networld Alliance

The multi-billion-dollar video game industry is currently between generations — that is, most of the major hardware manufacturers haven't put out a new machine…

Retail survival will require both consumer and product centricity

by Chris Petersen — Owner, IMS

The term "consumer-centric" has been bandied about in retail a lot recently. What does it really mean to be a consumer centric retailer? Obviously, it means to…

Overlooked benefits of price analysis

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

A common misconception about pricing is that it’s all about establishing the price. In a recent project my client and I improved their margin by 56 percent…

NRF: Voice feedback tool from Saygent

February 21, 2013

At this year's NRF show, representatives from Saygent were demonstrating their new voice feedback tool, which aims to capture customer sentiment and feedback…