The Retail Revival has begun!

by Doug Stephens — President, Retail Prophet Consulting

SeeMore partners with Trends for more retail AR

January 3, 2013

SeeMore Interactive Inc., a developer of augmented reality (AR) retail marketing platforms, has partnered with licensed poster-provider Trends International…

Polaroid to announce new retail concept at CES

January 3, 2013

Polaroid will make its first foray into retail when it announces plans for a new store concept at the Consumer Electronics Show (CES) in Las Vegas. The…

Apple applies for patent on centralized floor plan invention

January 3, 2013

Apple filed a patent application with the U.S. Patent and Trademark office that gives insight into how the electronics retailer operates and designs each store…

Retail Top 100 2012, No. 21: Mobile/contactless payments

January 2, 2013

Dennis Perkins on leadership lessons from Shackleton

At the 2012 Retail Customer Experience Executive Summit, keynote speaker Dennis Perkins discussed the Shackleton expedition of 1901, and what retail leaders…

Target and Neiman Marcus partnership dissapoints shoppers

January 2, 2013

Internet chatter is rampant in regards to the recent flop of Neiman Marcus's collection for Target. A recent article on time.com cited comments from the…

In retail, size matters

January 2, 2013

It may seem like there is nothing small about big-box retailer Costco, but a recent article on forbesindia.com pointed out a psychological paradox that could…

Andrew W.K., Jim Knight to keynote 2013 Retail Customer Experience Executive Summit

January 2, 2013

LOUISVILLE, KY — Networld Media Group (NMG), organizer of the Retail Customer Experience Executive Summit, has announced the keynote speakers for its…

Retail Top 100 2012, No. 22: Costco

January 1, 2013

Retail Top 100 2012, No. 23: Neiman Marcus

December 30, 2012

Time lists top holiday retail trends

December 28, 2012

Time.com compiled a list of the top 10 retail trends from the 2012 holiday shopping season, giving a glimpse at the current state of shoppers. Here is a sample…

Wincor Nixdorf to present 'Always Open' checkout solution at NRF Big Show

December 28, 2012

Wincor Nixdorf announced its newest multifunction automated checkout solution, the BEETLE /iSCAN EASY Hybrid, that is set for presentation at the upcoming…

How Wegmans, Apple Store and Ritz-Carlton empower employees to offer best-in-class service

One simple secret behind their success is so simple, so basic, that most brands and businesses fail to grasp its importance.

Are you creating value?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Three calls is all that it took to identify a futile effort and how wasteful the investment in an innovation effort had been.

Did you just spell your customer's name wrong?

by Micah Solomon — president, four aces inc

"They spelled my name wrong again!" sings Loudon Wainwright III, the incomparable (if hard-to-spell) singer-songwriter.

Opinion: The right way to do in-queue merchandising

If customers are distracted as they wait, the perception of how long they wait decreases, and overall satisfaction increases.

Report: Online holiday shopping sales up 15.2 percent

December 27, 2012

2012 marked another strong season for e-commerce retail, according to the Chase Holiday Pulse, which aggregates payment processing data from 50 of Chase…

Retail Top 100 2012, No. 24: UGC, product reviews

December 26, 2012

AVT, Intel team to transform intelligent vending

December 26, 2012

AVT Inc. announced last week that it will integrate Intel products into their automated retail systems, touting that the partnership will position the…