Gen Z is all about check-out free, self-scanning, self-checkout

January 26, 2024

Shopping without having to participate in the traditional cashier checkout experience is something Gen Z consumers are embracing. In fact, research reveals…

Creating retail omnichannel experiences for Gen Alpha

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Gen Z was the digital native consumer. Gen Alphas are digital ninjas that are early to adopt and leverage the latest tech and that means a big pivot for…

Costco reportedly testing membership card scanners

January 25, 2024

Costco is reportedly testing a membership card scanner, according to a report at Costco Insider.

Shop X to feature ‘Gachapon’ toy capsule machines

January 25, 2024

Shop X, a "micro village" featuring retail brands as part of the Post Houston downtown shopping complex in Houston, features Gachapon vending machines found in…

Consumers like email when it comes to promotions

January 25, 2024

A good number, 75%, of consumers want promotional messages via email yet 20% will lose trust in a brand, or unsubscribe, if the emails land in the spam folder.

3 tips for defusing retail shopping tension

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While the holiday shopping season is prime time for combustible interactions within the store environment, retailers can avoid the scenario year round with a…

bp taps Diebold Nixdorf as retail tech provider

January 24, 2024

Global fuel retailer bp has signed an agreement with Diebold Nixdorf Inc. to serve as a preferred global partner for operational services and retail…

Lifestyle brand Saucony debuts challenge-driven experience

January 24, 2024

Performance running lifestyle brand Saucony has launched the Marathumb Challenge, a branded experience to help users "outpace doom scrolling," with physical…

BBC: Self-checkout a failure

January 23, 2024

The BBC has joined the media chorus citing the poor performance of self checkout retail kiosks.

Enabling connected shopper journeys through AI

by Chris Todd — Sr. Manager of Demand Generation, CallTrackingMetrics

Supporting the connected journeys now essential for retailers requires overhauling outdated digital workflows struggling to uphold continuity standards.

Gift card spend bouncing back

January 23, 2024

Gift card spending is bouncing back with 69% of consumers buying the same amount of gift cards or more in 2023 compared to 2022.

Crate & Barrel launches shared registry program

January 22, 2024

Crate & Barrel has debuted a shared registry program that allows couples and individuals to create one dream registry given access to Crate & Barrel…

NCR digital consumer index: Self checkout gaining traction

January 22, 2024

Self checkout continues to gain traction with consumers, according to the first Digital Commerce Index from NCR Voyix Corp. Highlights from a press release…

How to get more value from direct-to-consumer models with generative AI

by Manu Goel — SVP for Data, Cloud, Experience and Digital Commerce, Genpact

Here are three ways generative AI can help consumer package goods organizations improve the direct-to-consumer strategy.

ICX intros ICX, BCX Advisory Council

Networld Media Group, the parent company of the ICX Association, is transitioning the Interactive Customer Experience Association Board to the Interactive…

Eye care brand taps PPDS for digital signage

January 18, 2024

Finland-based eye care specialist Silmäasema has partnered with Philips Professional Display Solutions (also known as PPDS) for digital signage in its retail…

Mobile use, tech spend rebounds

January 17, 2024

Mobile, in terms of consumer spend and use, has rebounded after a one-year market slowdown in 2022 with consumer spending increasing to $171 billion, a 3% gain…

Revamping in-store customer engagement: Making shoppers feel ‘something spectacular’

by Geoffrey Boal — Vice-President Client Services, Match Retail

In today's retail environment, personalization is no longer a luxury; it's a necessity.

Walmart boasts largest drone delivery footprint

January 17, 2024

Walmart is expanding its drone delivery footprint and it will soon be available to 75% of the Dallas-Fort Worth area. That's about 1.8 million additional…

American Airlines redesigns reward program with updates

January 16, 2024

American Airlines has updated and redesigned it AAdvantage rewards program.