Outlet malls got a boost when the economy went bust

October 2, 2012

Outlet stores can thank the tough economy for a reinvigorated consumer base. According to an article on DailyFinance.com, outlets and factory stores are no…

Google removes shopping catalog from the confines of tablets

October 2, 2012

A little more than a year ago Google introduced Google Catalogs for iPad, followed by a similar app for Android. The apps were accessible only on tablet…

What every retailer must know about Gen Y, part 1

Millennials live two lives: one in real time and the other in an edited virtual world.

Axiom's secret sauce for customer experience in Dubai

by Chris Petersen — Owner, IMS

Last stop on my around the world tour of retail was Dubai in the United Arab Emirates. In a land of perpetual heat, it is easy to understand why consumers…

RIP customer experience: Seven reasons why customer experience is in danger of dying

by Colin Shaw — Founder & CEO, Beyond Philosophy

I am becoming increasingly concerned that the focus on improving the customer experience is heading the same way as CRM, into failure. I fear this as I am…

Nike's Chicago flagship reopens

October 2, 2012

Last week, Nike re-opened its Chicago flagship store after remodeling and expanding the retail space, according to an article on ballerstatus.com.

NRF forecasts 4.1 percent growth in holiday sales

October 2, 2012

Tempered by political and fiscal uncertainties but supported by signs of improvement in consumer confidence, holiday sales this year will increase 4.1 percent…

Retail Top 100 2012, No. 40: Deal-of-the-day

October 1, 2012

Saudi Arabian IKEA catalog removes women from its pages

October 1, 2012

Apparently women in Saudi Arabia stay away from IKEA stores — or at least they do in the Saudi version of the store's catalog.

Legal battle continues in Visa, Mastercard swipe-fee case

October 1, 2012

A lawyer representing retail groups opposed to the billion dollar settlement with Visa and MasterCard over credit-card fees charged to merchants, told a…

Macy's, Finish Line team for in-store shops

October 1, 2012

Macy's Inc. announced plans to open Finish Line footwear shops in more than 450 of its stores and online at macys.com.

Victoria's Secret opens new store at unlikely venue

October 1, 2012

Tonight's Monday night football game at the Dallas Cowboys' $1.2 billion stadium will offer attendees a chance to drink some beer, eat a few hotdogs and pick…

Unmetric's Top Retailer Report shows social media showdown

Target is the clear leader on Twitter, while Walmart leads in Facebook presence.

LightSpeed offers retailers omnichanel reach with latest platform

October 1, 2012

The Canadian software company LightSpeed today announced the release of its 3.7 Apple-based core platform. The software enables retailers to interact with…

POS system hackers are caught and prosecuted

by Brad Cyprus — Chief of Security and Compliance, Vendor Safe Technologies

Subway has been the subject of intensive scrutiny and media attention since it came to light that their POS system was found to be vulnerable and that several…

A customer service solution (soul-ution, actually)

by Micah Solomon — president, four aces inc

When I boarded the commuter ferry on Saturday, it seemed unusually crowded. A crew member explained: "We have a capacity crowd — about 2,500 souls — aboard…

Retail self-service is going strong, experts say

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

According to a Q&A with NCR, retail is a major market for self-service solutions.

The iPhone 5: Our best bet for clipping and saving trust?

by Bryan Pearson — President, LoyaltyOne

Of the many features the newly released iPhone 5 can offer, one of the most compelling for the consumer is this: It eliminates the clip-and-save.

UNIQLO Westfield Garden State Plaza store

UNIQLO, the global clothing retailer, opened its new Paramus, New Jersey, store in the Westfield Garden State Plaza on Friday, September 28th.

PointGrab gesture-recognition tech reaching out to US digital signage market

September 27, 2012

Access1, a provider of advanced content triggering software, interactive applications and analytic reporting for anonymous video analytic-enabled digital…