AI-powered digital avatars: The next frontier for retail CX

Melding generative AI with digital avatar technologies stands to infuse global e-commerce with the face-to-face interactions shoppers are missing.

Consumers favor slow traffic over a poor customer experience

April 29, 2024

Just over half, 54%, of consumers would choose dealing with slow-moving traffic than having a poor customer experience.

Wayfair opening 1st physical store in May

April 29, 2024

Wayfair aims to open its first-ever brick-and-mortar location in May.

Missouri Walmart store pulls self-checkout kiosks

April 26, 2024

A Walmart in Shrewsbury, Missouri, is pulling out self-checkout kiosks and reinstalling traditional checkout lanes, according to a USA Today report.

ICX Summit celebrates 8th year this September

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The ICX Summit kicks off Sept. 9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics.

Amazon selling smart cart tech to retailers

April 26, 2024

Amazon is selling its smart grocery cart technology as a service offering and the technology is in play at grocery locations.

Charleston Shoe Company founder talks customer engagement

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this latest episode of the CX Innovator podcast, produced by Networld Media Group, Neely Woodson Powell shares with RetailCustomerExperience.com editor Judy…

Roadmap for retailers navigating privacy in the era of consumer data protection

by Tom Gleeson — CEO, Kepler Analytics

Reasons why retailers must reevaluate data collection and utilization strategies.

Wisconsin supermarket co-op goes digital with ordering

April 25, 2024

Willy Street Co-op, a group of cooperative supermarkets around Wisconsin's capital, has deployed digital ordering and fulfillment solutions from eGrowcery, a…

Neiman Marcus debuts immersive ‘retail-tainment’ experience

April 25, 2024

Neiman Marcus, in partnership with Balmain, has launched the 'Balmain Beach Club,' an immersive customer activation. The immersive experience is available in…

BJ’s opening in Myrtle Beach later this year

April 24, 2024

BJ's Wholesale Club is planning to open a location in Myrtle Beach, South Carolina within its fiscal year.

Fabletics taps Khloe Kardashian in new collection

April 24, 2024

Fabletics is once again teaming up with television star Khloe Kardashian on a clothing collection. The third effort is called Khloe V3.

Big, bulky delivery failures turn consumers off

April 23, 2024

A majority of consumers, 77%, will abandon a retailer after a failed big and bulky product delivery, such as furniture purchases.

Vallarta Supermarkets optimizing product spacing, planning with Relex tech

April 23, 2024

Vallarta Supermarkets, a regional U.S.-based grocer, has selected Relex Solutions, a provider of unified supply chain and retail planning solutions, to support…

AI overload: The good, the bad, and the ugly impact on customer experience

by Tomer Azenkot — CEO, Vee24

With 92% of businesses leveraging AI-driven personalization for growth, and 62% of leaders noting enhanced customer retention, the power lies in AI's ability…

Retail workers: Our tech needs are ignored

April 22, 2024

Nearly half, 40%, of retail workers feel their tech needs are being ignored.

Four Seasons taps Sudhakar Veluru as CIO, EVP

April 22, 2024

Sudhakar Veluru has been named CIO and EVO at hospitality company Four Seasons.

Levi Strauss reopens Thailand mall location

April 19, 2024

Levi Strauss & Co. has reopened its store at the Central World mall in Bangkok, Thailand.

Lowe’s 1st home center to jump on DoorDash

April 19, 2024

Home improvement brand Lowe's has joined the roster at DoorDash and is the delivery service's first home center partner.

A look at AI today, and down the road, in the retail industry

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Kathy Kimple, executive director of strategy at OSF Digital, explains how AI is shaping the retail industry in various ways including hyper-personalization of…