News & Media
How retailers can increase customer acquisition, boost conversions with tech advancements
by Oren Inditzky — VP of Online Stores, Wix
As technology evolves, there will be more tools and opportunities for technology to do the work so retailers can focus on expanding product and service…
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Vending innovation: Play the guitar for beer
December 27, 2023
A New Zealand brewery, Panhead Custom Ales in Wellington, has introduced a vending machine that is operated by a person playing an attached electric guitar.
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Look Back: Top 2023 retail customer experience news
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
It was a big year of retail customer experience news as brands innovated, expanded strategies and embraced AI.
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Black Rifle Coffee retail stores deploy digital signage
December 26, 2023
Black Rifle Coffee, a coffee brand that has branched into retail coffee locations, has partnered with Creative Realities, which offers digital signage, and…
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Tip ask at self checkout irks airline employee
December 26, 2023
An airline employee who purchased a soda and a pack of gum from a self-checkout machine in a store took exception to a tipping request, marking the second such…
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Catch up with the CX Innovator Podcast
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In the latter half of 2023 Networld Media Group launched a podcast all about customer experience. In case you missed the first few recordings here's an easy…
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Improving the post-purchase experience to ensure customer retention
by Sara Krypel — PR, commercetools
This holiday season, retailers should focus on three key enhancements to the post-purchase experience to keep their customers loyal and avoid revenue loss due…
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Airport self screening security kiosks landing in January
December 22, 2023
Passengers will be able to complete the screening process with minimal to no assistance from transportation security officers at Harry Reid International…
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Making learning and development a priority in retail
by Jill Stefaniak — Chief Learning Officer at Litmos and Associate Professor at University of Georgia, Litmos
Learning and development is a key tactic to making sure that employees can provide the positive retail experience necessary to create repeat customers in a…
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Telecom intros autonomous store with self-serve parcel robot
December 22, 2023
Etisalat by e&, a telecom provider in the United Arab Emirates, has introduced an autonomous store known as EASE (Etisalat by e& Autonomous Store…
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Swipe fees could cost consumers this holiday season
December 21, 2023
The swipe fees banks charge retailers to process credit card purchases could cost consumers nearly $20 billion in higher prices this holiday season.
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2 tech innovations to supercharge the holiday shopping experience
by Jonathan Nikols — Senior Vice President, Global Enterprise Americas Verizon Business, Verizon
One way that retailers can help ensure that wait times are kept to a minimum is by removing unnecessary steps and touch points.
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Influencers may not be so influencing this holiday season
December 21, 2023
Blanket influencer endorsements for products could potentially harm sales in the last week of holiday shopping, according to a Storyblok survey that polled…
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Walmart self-checkout kiosks feature pay-over-time
December 21, 2023
Walmart shoppers will be able to use Affirm's pay-over-time options at self-checkout kiosks at more than 4,500 U.S. Walmart stores, according to a press…
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Macy’s window offers interactive Christmas carol experience
December 20, 2023
There's more to do then standing in awe at Macy's New York store window displays this holiday season.
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Rite Aid can’t use facial recognition tech for 5 years
December 20, 2023
The Federal Trade Commission has banned drugstore chain Rite Aid from using any facial recognition technology for five years following allegations the…
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Tips for secure package deliveries, shipping CX success
by Archita Prasad — Vice President - Strategy, Corporate Development & New Product Innovation, UPS Capital
With consumer holiday spending remaining strong this season, it's essential to ensure that the spirit of giving isn't tarnished by supply chain hiccups or…
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UK online shoppers like multiple contact points
December 20, 2023
A hefty number of UK consumers, 70%, expect and demand multiple online shopping contact oints and 61% prefer digital channels when it comes to customer service…
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Uber offers up Grinchmas kit boasting AR tech
December 19, 2023
Looking to get your favorite Grinch a unique holiday gift?
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What to consider for a successful holiday hiring season
by Mark Smith — Senior Vice President of Digital Experience, CSG
The seasonal rush presents a chance to deliver a robust experience and better retain employees. To achieve this organizations must acknowledge the challenges…
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