Bob’s Stores shuttering all locations

July 3, 2024

Bob's Stores is closing down all locations and has shut down its website, according to a press release.

Ikea debuts self-service kiosks to streamline shopping experience

July 3, 2024

Ikea is transforming the way customers shop with the introduction of Upptäcka self-service kiosks across all stores. The kiosks empower shoppers to explore…

JCPenney CIO talks $1B customer experience strategy, building strong tech foundation

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

JCPenney CIO Sharmeelee Bala shares insight on how the retailer's $1 billion reinvestment is all about enhancing the retail customer experience and how it's…

Why SMS is a powerful marketing channel when personalized

by Nate Frick — Enterprise Strategy Director, Marigold

Personalization means making a bigger effort than simply including a customer’s first name in a text message. It’s about understanding and caring about the…

Consumers projected to spend big on back to school this year

July 1, 2024

Consumers plan to spend 21.8% more on back to school shopping this year, compared to 2023.

Carve Designs launches swim quiz to help customers find best suit

July 1, 2024

Carve Designs is using AI to help customers find the best swimwear choice.

One third of US consumers loving TikTok

June 28, 2024

When it comes to consumer adoption of TikTok 31% of U.S. adults are using the social media app, making it the fifth most-popular behind Facebook, YouTube…

L.L. Bean expanding US retail footprint in 2024

June 28, 2024

Retailer L.L. Bean is increasing its U.S. retail footprint this year with four store openings as part of an omnichannel growth strategy.

The 5 Best Star Receipt Printers

Discover the best Star receipt printer for your business. Star has several options suited for a variety of retail, restaurant, and hospitality locations.

Walgreens saving big bucks with Zebra tech

June 27, 2024

Walgreens Boots Alliance is optimizing operations with Zebra's Workcloud Actionabal Intelligence software and also saving millions by enhancing operational…

Report: Amazon mulling discount store strategy

June 27, 2024

Amazon is reportedly looking to launch an online discount store site in a quest to battle back against Chinese marketplaces such as Temu and Shein.

Levi’s opens biggest India store

June 27, 2024

Levi Strauss & Co. has opened its biggest location in India. The 9,150-square-feet store is located in the Pacific Mall in New Delhi, according to a press…

Shoezone offers free next day delivery

June 26, 2024

Shoezone, an omnichannel U.K.-based footwear retailer, is offering free next-day delivery with no minimum purchase for all online orders.

5 secrets from top QSRs to increase Gen Z retention

You’ve heard it a million times: Gen Z is different. How can you improve engagement and retention among Gen Z employees? We took key learnings from studying…

Presented by RetailCustomerExperience.com

Tailoring customer experiences in 2024: Going beyond basics

by Tara Kelly — CEO, Founder and President, SPLICE Software

When used to build relationships with customers, surveys and opt-in management show that your brand cares about each individual’s experience.

Fleet Feet leader shares customer experience strategy insight

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Alex Tallman, director of retail experience and education at Fleet Feet…

Census retail sales reveal healthy consumer

June 26, 2024

The growth in retail sales in May reveals a "reasonably healthy consumer," according to National Retail Federation Chief Economist Jack Kleinhenz despite the…

Consumers big fans of loyalty programs

June 25, 2024

More than half, 70%, of consumers prioritize brands with loyalty programs and 76% of Americans will spend more when participating in a loyalty program.

Amazon Prime Day happening July 16-17

June 25, 2024

The 10th annual Amazon Prime Day will take place July 16-17, offering daily deal drops every five minutes and access to new brands including Allbirds, Kiehl's…

Retail innovation: Small AI projects with big impact

by Jarrod Davis — Product Marketing Manager, Cognigy

While AI advancements have been extraordinary, the path to game-changing ROI doesn't have to be disruptive. By starting small with strategic and contained use…