Digby demonstrates its In-Store Mobile app

Digby mobilizes retailers by helping them take a strategic approach to in-store mobile engagement and mobile commerce, delivering a unique retail branded…

Bank of America's pricing woes

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

It seems that every time Bank of America tries to raise fees it gets hammered in the press. Why is this? More importantly, what can you learn from their…

Stale merchandise doesn't become fresher with age

by Bob Phibbs — CEO, The Retail Doctor

When I was just out of college I had a couple roommates. We shared buying the groceries, each taking a turn at buying based on need. One day I poured a glass…

Ultra Diamonds, Central Valley, NY

The goal was to build an Ultra Diamonds prototype reflective of its stylish merchandise and breadth of brands and selection. Retail design and brand strategy…

Adidas installs virtual footwear wall

October 31, 2011

Adidas has installed a virtual footwear wall at its flagship London store, according to a story published on Fashion United.

Mercatus Concierge for Mobile launches with QR, NFC

October 31, 2011

Mercatus Technologies, a software development company delivering cross-channel marketing capabilities to the retail industry, has launched a service module for…

FieldPower apps now available on tablets

October 31, 2011

FieldPower, a provider of field service management, and Knowella Technologies, have entered into a partnership. Under the terms, FieldPower's workforce…

Retail Anywhere integrates solutions with social cross-channel platform

October 31, 2011

Retail Anywhere, a provider of point of sale and retail management systems for midsize retailers, today announced a new integration of its retail software…

Juniper Research predicts $43B mobile coupon market by 2016

October 31, 2011

U.K. analyst firm Juniper Research has a released a new report that forecasts that the total redemption value of mobile coupons worldwide will be more than $4…

Zediva taking a court-mandated intermission

October 31, 2011

Zediva, an Internet movie-rental company, must pay the Motion Picture Association of America $1.8 million for violating copyright laws. California's U.S.

VeriFone buys mobile retail solutions company Global Bay

October 31, 2011

Point of sale provider VeriFone Systems Inc. announced it has acquired Global Bay Mobile Technologies. The announcement said Global Bay, a provider of mobile…

Some stats about Halloween

by Jim Joseph — President, Lippe Taylor

As we prepare for the what some consider to be the 4th biggest holiday in America (after "December", Thanksgiving, and 4th of July), I thought I'd share some…

Guided customer service: Open and closed questions

by Peggy Carlaw — VP, Impact Learning Systems

Why are some customer service experiences better than others? Most often it's because the customer service representative confidently guides you through the…

Are you getting your additional 13 percent?

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

The 2011 American Express Global Customer Service Barometer finds that 70% of American consumers are willing to spend an average of 13% more with companies…

Social media savviness is a must for retailers

October 30, 2011

A story published today in USA Today discussed just how much social media shapes consumer behavior.

Apple to provide self-checkout via app

October 30, 2011

Apple is launching an update to its retail store iOS app to allow consumers to use self-checkout to buy accessories and other shelf-stocked items at the…

Retailers getting thrifty

October 30, 2011

Retailers are changing their branding strategies, putting more emphasis on inexpensive products to reach budget-minded shoppers, according to a story in the…

Provisio launches software to protect Android Tablet PCs

October 30, 2011

Provisio, a software engineering company, has released SiteKiosk 8 BETA and SiteKiosk Android 1 BETA for Android 3.0.

Study: Self-checkout is mainstream

October 30, 2011

The global market for self-checkout has continued to thrive despite a difficult retail environment, according to new research conducted by by London-based…

My "Generous Brand" travelogue: Anaheim, London, Starbucks

by Mark Murray — Director, The Store Channel

As we watch the political football of healthcare being thrown at any potential voting block, the California based CareMore has marched through the goal line of…