RECOMMERCE doesn't dilute sales, it increases customer understanding

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Trendwatching.com recently released its September Trend Briefing entitled Retail Renaissance. In it, they describe RECOMMERCE as a new retail standard. By…

Survey: Online and mobile sales will make this a positive holiday season for retail

October 27, 2011

The sluggish economy and rising household expenses are casting a chill over consumer confidence, but not enough to bring back the ghost of recessions past…

Maritz Research releases customer experience measurement benchmarking tool

October 27, 2011

Maritz Research has announced it is launching CEBenchmarks, a new customer experience measurement (CEM) benchmarking tool. According to the company, the tool…

Michigan retailers expect good holiday sales

October 27, 2011

Nearly nine of 10 Michigan retailers expect a holiday season as good as or better than last year, with more than one in three projecting their sales will rise…

5 Things: Five tips to get the most out of interactive digital signage in retail

An expert from tech titan HP offers his "5 Things" for interactive retail digital signage.

Chadwick Martin Bailey unveils new customer experience management software

October 26, 2011

Chadwick Martin Bailey (CMB), a Boston-based custom market research firm, has announced the launch of Pinpoint Suite, a customizable collection of web-based…

Gap to shutter 21 percent of its stores

October 26, 2011

The following is an excerpt from a recent conversation on RetailWire, reproduced here with kind permission.

MasterCard's Woo talks mobile strategy, future

by James Wester — Editor 1, Mobile Payments Today

The company's head of mobile strategy defines MasterCard's role in the industry.

What terrible advertising looks like

by Paul Flanigan — Founder, The Preset Group

One of the key changes with advertising is that the customer has two things that, in previous decades, were never even considered:

AT&T's 'clever' new ad

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

"I am so clever that sometimes I don't understand a single word of what I am saying." - Oscar Wilde

Five necessary steps for integrating your mobile and in-store retail channels

The face of the in-store retail channel is rapidly changing with the evolution and integration of mobile.

Harvey Mackay: Taking care of customers is taking care of business

Nothing, absolutely nothing, is more important in running a business than stellar customer service.

OMNITROL Networks introduces RFID Retail Smart-Store Solution with integrated customer analytics

October 25, 2011

OMNITROL Networks, provider of real-time sensor-driven operational intelligence and item-level traceability solutions, has announced the launch of the next…

Kadro launches new mobile and e-commerce software

October 25, 2011

Kadro Solutions, a full-service enterprise software services firm, has announced the release of its mobile commerce platform as well as the expansion of its…

Survey: 90 percent of wireless retailers looking to improve the in-store experience

October 25, 2011

iQmetrix, a provider of retail management software for the North American wireless industry, has announced the results of its 7th annual "State of the Wireless…

Retail veteran Vicki Cantrell joins NRF as leader of Shop.org

October 25, 2011

The National Retail Federation announced that Vicki Cantrell – a retail industry veteran who has held prominent positions at Tory Burch, Giorgio Armani, and…

SelectCore develops point-of-sale age verification software

October 25, 2011

SelectCore Ltd., a prepaid telecom and financial services transaction processor, has announced the development of its point-of-sale age verification software…

Online retailers preparing for promotion-heavy holiday season

October 24, 2011

Online retailers have plenty to be joyous about this holiday season as new research shows companies are adjusting their holiday plans based on expected growth…

Icebreaker selects JustEnough software to improve sales forecasting, demand planning

October 24, 2011

JustEnough Software Corporation, a provider of demand management solutions for retailers, distributors and brand owners worldwide, has announced that…

A brief reminder of a long-ago heist

by Lisa Biank Fasig — Director, JZMcBride and Associates

Almost 20 years ago I was the victim of a rather rudimentary form of identify theft. One of my credit card bills had been intercepted at the post office, my…