Price-matching guarantees

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Target's third quarter profits are up 3.7 percent according to Andria Cheng in her MarketWatch article, Target profit rises better-than-expected, in the Wall…

CETW: ComQi says 'Shazam'

Stu Armstrong talks about ComQi's recent partnership with the Shazam mobile app, which provides an audio alternative to QR codes.

If you build it, they will come. Really.

by Paul Flanigan — Founder, The Preset Group

When Mark Zuckerberg was developing Facebook, he knew it would resonate with people who wanted an alternative to MySpace. He knew that a great platform for…

Bathrooms: More than meets the eye

by Kimberly Nasief — President, Measure Consumer Perspectives

I recently saw an article online — "How the Restroom Symbolizes Your Whole Operation" — about sustainability and hygiene in the workplace, but it started me…

The Cellular Connection

The Cellular Connection has more than 600 locations across 26 states. The company attributes its success to its top-notch professionals who understand the…

Guess? creates 'look books' from iPad kiosks

November 29, 2011

Guess? Inc. tapped iPadEnclosures along with Global Bay-Mobile Technologies, to design and install its newest customer interaction stations in retail stores…

Is online shopping declining?

November 29, 2011

New research is showing that online shopping has nearly reached its peak. Shop Direct Group's sister company, Transactis, measured online shopping activity…

When 2 become 1: John Lewis merges online, offline sales

November 29, 2011

John Lewis, a popular UK department store, is merging online and offline sales with a virtual store allowing shoppers to buy products with smartphones via QR…

IBM online retail survey shows healthy m-commerce growth on Cyber Monday

Study shows impact of tablets, mobile operating systems on m-commerce.

Shaping the customer experience with digital signage

by James Bickers

The goal is two-fold: accomplish the task at hand, and make the customer feel good about how it was accomplished.

Do you believe customers are an asset, or a cost center?

by Jeanne Bliss — Founder, CustomerBliss

With only one retail location, Zane's Cycles of Connecticut is one of the three largest bike shops in the United States. They sell $15 million each year in…

What if your cash register could count people and not just cash?

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Since the invention of the cash register by James Ritty in 1879, shopkeepers have been using the device to count cash. With the interconnectivity that today's…

Black Friday to Cyber Monday: How low can the extreme shopping go?

by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.

Just about every news story this Monday morning contained statistics relating to the health—or lack thereof—of the economy based on how much we shopped over…

Moosejaw Stores implement mobile POS

November 28, 2011

Shoppers at Moosejaw, an outdoor adventure apparel and gear retailer, will now be able to pay for items via any employee instead of waiting at a check-out…

Apple employees: We know where you are

November 28, 2011

Apple employees in Palo Alto, Calif., know the location of all their customers, thanks to a new technology the company is using to help speed purchases.

Wal-Mart, Amazon eliminating 'wrap rage'

November 28, 2011

Too much packaging leads to "wrap rage," according to Amazon.com Inc. and Wal-Mart Stores Inc. The companies are working together to encourage manufacturers to…

Malls say 'No' to tracking customers via cell phones

November 28, 2011

Two malls planning to test new technology designed to track shoppers' movements via cell phone signals have nixed those plans after a U.S. senator raised…

Father of RFID dead at 89

November 28, 2011

Charles Walton, inventor of the RFID technology, died Nov. 6 at the age of 89 in California, according to Network World. A memorial service is set for Dec. 1…

Malls tracking customer behavior via cell phones

November 27, 2011

Shopping malls in the U.S. have started collecting data about shoppers via their cell phones.

Teijin's smart shelf-management system coming in December

November 27, 2011

A digital smart shelf-management system will be available Dec. 19 from Teijin Fibers Limited, the core company of the Teijin group's polyester fibers business.