The income gap: The growing chasm between server and served

by Doug Stephens — President, Retail Prophet Consulting

Review any retail sales training program written in the past 50 years and you'll likely encounter multiple references to the word "rapport." Rapport, or the…

Beyond a loyalty program: Using loyalty data to create a unified strategy

Retailers launch loyalty programs with the best of intentions, but why do so many fail to deliver on expectations?

Top 100: 3. Apple stores

Apple stores continue to grow in popularity, moving up from No. 7 on last year's Top 100 Retail Movers & Shaker's list.

Major technology initiative unveiled by Macy's

September 13, 2011

Macy's Inc. has outlined a series of technology-related innovations being launched or piloted in its stores and online sites as part of the company's…

New online shopper study shows the value of Facebook, Twitter, Google

Fewer shoppers come from Twitter than anywhere else, but they spend more per order than anyone.

NRF: August retail sales remain flat as spending stalls

September 13, 2011

August retail sales showed strong year-over-year growth but modest month-to-month gains, signaling a slight resistance from consumers who may be exhibiting…

Alien, MyDealerLot offer RFID vehicle-tracking solution for auto dealers

September 13, 2011

Alien Technology, a supplier of radio frequency identification (RFID) ultra-high frequency (UHF) products and services, and MyDealerLot, provider of Automated…

Miami Dolphins relaunches its online fan shop

September 13, 2011

Centerplate, a hospitality partner to North America's premier sports and entertainment venues, has partnered with Dreams Inc., a technology driven…

Subway named an initial Openbucks' gift card payment partner

September 13, 2011

Openbucks launched its Gift Card Payment Network at TechCrunch Disrupt, a technology-focused conference taking place this week in San Francisco.

Walls + Forms unveils CornerForms modular room system

September 13, 2011

Walls + Forms Inc., a provider of wall systems, displays and signage, announced its new CornerForms two-part fastening system, which it says makes it simpler…

Detroit Tigers Store at Comerica Park, Opening Day 2011

Delaware North Companies opened a new 6,000 square foot store Detroit Tigers Store at Comerica Park on Opening Day 2011. In this video, Comerica Park's Retail…

Retail Customer Service 101: Phone etiquette

by Peggy Carlaw — VP, Impact Learning Systems

Considered common sense and unnecessary by many, telephone etiquette training is back in vogue. As many companies struggle to ride the fierce waves of…

Retail experts share their big idea in one minute

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

At the 2011 Retail Customer Experience Executive Summit held in Minneapolis on August 8-10, 2011, I worked with some of the world’s best customer experience…

Detroit Tigers Store at Comerica Park, Opening Day 2011

Delaware North Companies opened a new 6,000 square foot store Detroit Tigers Store at Comerica Park on Opening Day 2011.

Top 100: 4. Online reputation management

The business of reputation management has undergone big changes in recent times and, once again, social media is at the heart of it. (See why social media is…

Bill's Superette sees operational improvements with solutions from LOC Software

September 12, 2011

Bill's Superette, an eight-store grocery/fuel chain operating in the Twin Cities, has announced the launch of store management solutions from LOC Software. The…

Infogain service enables low-risk transition to cloud-based customer support

September 12, 2011

Infogain Corporation has announced the newest addition to its line of services, Transformational Customer Support service. The new service creates a…

Family Dollar launches ShopperGauge Learning Lab for shopper behavior analysis

September 12, 2011

RockTenn and BVI Networks, Inc., have announced the opening of the first large format ShopperGauge Retail Learning Lab at Family Dollar Stores. The goal is to…

NRF to announce 'unprecedented advocacy campaign' for jobs, innovation, consumer value agenda

September 12, 2011

The National Retail Federation will announce its launch of an unprecedented year-long advocacy campaign to underscore the economic significance of the retail…

Commentary: Five reasons digital is the new path to purchase

From Web to smart phone to the POS, maintaining a dynamic digital presence is the future of brand advertising.