Brick, Click, & Beyond: Dissecting Retail’s Hurdles and Designing the Ultimate CX Blueprint

Winning in today’s rapidly evolving retail landscape requires an urgent understanding of critical challenges in both brick-and-mortar and online sectors and…

Presented by NICE

Kmart Australia piloting 'click-and-collect' self-serve kiosk

November 28, 2023

Kmart Australia has introduced a "click and collect" self-serve service kiosk that uses warehouse robotics to bring orders to customers on a test basis over…

C-stores deploy unmanned currency exchange kiosks

November 28, 2023

Shoppers at CU convenience stores in South Korea are able to execute currency exchanges for 15 different currencies by scanning their passports at self-service…

5 ways QR codes can drive virtualization in the retail customer experience

by Sharat Potharaju — Founder and CEO, Beaconstac

Retailers are embracing virtualization as a strategy to seamlessly merge the digital and physical presence, creating a harmonious customer experience that will…

UK retailer selects NCR Atleos for ATM network

November 28, 2023

Asda Stores Ltd., a retailer based in the U.K., has selected NCR Atleos to provide its ATM network. In particular, Atleos will deliver more than 1,20…

Buc-ee’s travel centers home to EV charging stations

November 27, 2023

Mercedes-Benz HPC North America, which is launching EV charging stations across North America, has signed an agreement to build charging hubs at most Buc-ee's…

eyefactive Presents New Models of Transparent OLED Touchscreens

eyefactive updates revolutionary OLED-based touchscreen systems, SOLARIS and POLARIS, redefining interactive digital signage.

Retailers see the value of AI so why aren’t more using It?

by Paul Brenner — SVP of Retail Media & Partnerships, Vibenomics

Retailers may already understand what AI can do for their business, but now is the time to act on it.

Vending machine offers products in exchange for marketing survey

November 23, 2023

Beauty products are available at a recently installed vending machine on the top floor of the Kichijoji Tokyu Department store in Tokyo in exchange for filling…

Navigating inflation, personalization in retail come 2024

by Rob Weisberg — EVP & PRESIDENT, INCENTIVES & LOYALTY, INMAR INTELLIGENCE

Brands and retailers must adapt their strategies to retain shopper loyalty amidst inflationary pressures.

Retail’s 3 Ps for making the holiday season the most wonderful time of the year

by Neeraj Methi — Vice President of Solutions, BeyondID

In making a commitment to simplify payment, embrace personalization, and go passwordless, retailers can create a more frictionless and secure holiday shopping…

Target testing limited self-checkout strategy

November 22, 2023

Target is running a restricted pilot of self-checkout in order to determine if the approach can help shorten customer wait times at full-service cashier lines.

Real-time data top weapon in battling retail supply chain hurdles

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In today’s retail climate, consumers have come to expect immediacy and availability, and when a retailer fails to deliver, customers are quick to turn to the…

What retailers are closed on Thanksgiving?

November 21, 2023

Once upon a time Thanksgiving was celebrated not only for a bountiful spread on the table but as the kickoff time for the infamous Black Friday sales at nearly…

Navigating shifting tides of 2023 holiday shopping trends

As shopper spending undergoes yet another transformation this year, retailers hold the key to making this holiday season beneficial (and profitable) for…

TikTok will drive Black Friday sales

November 21, 2023

Almost one third of Gen Z consumers will be using social media channel TikTok to purchase on Black Friday with spending set to increase by 20% this holiday…

Black Friday spend expected to hit new high

November 21, 2023

Consumers plan to spend an average of $567 between Black Friday and Cyber Monday, representing a 13% spike over last year's Black Friday spending.

Circle K taps Nayax for cashless payments at EV charging stations

November 21, 2023

Nayax Ltd., a global commerce enablement payments and loyalty platform designed to help merchants scale their business and specializing in cashless payments…

Avon steps into franchising in UK

November 20, 2023

Beauty product retailer Avon is launching stores in the U.K.

1 in 3 companies will replace workers with AI in 2024

November 20, 2023

One in three companies will replace employees with AI in 2024, with 53% of companies currently using AI, according to a ResumeBuilder.com survey.