Portuguese retailer implements mobile self-scanning

August 29, 2011

Portugal's largest food retailer, Sonae, is deploying Wincor Nixdorf's mobile self-scanning solution, TPiSHOP. Following a successful pilot installation, the…

Top 100: 12. In-store Web access

Following in the footsteps of Best Buy, Borders and CompUSA, retailers are offering customers in-store Web access through self-service kiosks and workstations.

Why The Fresh Market is more fresh than Whole Foods

by Annamaria Turano — Executive Director, MCAworks

Founded in 1982, The Fresh Market, Inc. is a specialty grocery retailer focused on providing high-quality products in a unique and inviting atmosphere with a…

CVS taking heat for length of store receipts

Coupons and special offers are stretching the length of the average receipt - and customers don't like it.

MC Sports selects JDA allocation tech

August 28, 2011

JDA Software Group, Inc. has announced that MC Sports, a privately held sporting goods chain with more than 70 stores in seven states throughout the Midwest…

Sears crafts social media for social good

by Lisa Biank Fasig — Director, JZMcBride and Associates

A lot of companies jump on the social media train because it's there, it's new and everybody's talking about it. In other words, they're afraid they might miss…

Pretty Green adds virtual fitting room Fits.me

August 25, 2011

Pretty Green, the British clothing label founded and designed by Liam Gallagher, is launching the Fits.me Virtual Fitting Room tool on its e-commerce website.

Study: Self-checkout is the favorite retail tech among customers

August 25, 2011

Empathica Inc., a provider of Customer Experience Management (CEM) solutions, has announced the results of its 2011 Consumer Insights Panel survey of more than…

Whole Foods Wellness Club focuses on consumer education

What does $739 get you at Whole Foods? A one-year membership in its new Wellness Club.

On the art of asking your customers a question

by Bob Phibbs — CEO, The Retail Doctor

The first question you ask in a conversation steers the outcome. You get them to listen or put them on the defense.

When is a reward NOT a reward? A lesson from Panera Bread.

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

In my previous post, "Buying customer loyalty," I railed against reward programs. One restaurant chain, Panera Bread, has proven my point via the type of…

Top 100: 13. M-commerce

Travel and entertainment ticket sales have largely fueled the rapid growth of mobile commerce thus far. Mobile ticketing transactions alone are forecasted to…

Transaction Wireless cloud-based digital gift card platform earns PCI Level 1 compliance

August 24, 2011

Transaction Wireless, a provider of digital gift card solutions, announced it has achieved Payment Card Industry (PCI) Level 1 Compliance. Transaction Wireless…

Study: Newspaper circulars still preferred resource for back-to-school shopping

August 24, 2011

While smartphone usage continues to increase, only 2 percent of shoppers listed mobile as a resource when planning for back-to-school shopping, showing no…

Top 100: 14. The iPad and other tablet devices

Few mortals can disrupt entire industries with a single product launch the way Steve Jobs can. Apple's most recent game-changing moment came on April 3, 2010…

Winn-Dixie installing IBM retail tech in 484 stores

August 23, 2011

IBM has announced that Winn-Dixie Stores Inc. has chosen IBM point-of-sale and self-checkout technology to help with customer service, speed and operational…

Stop it. Stop it. Stop it.

by Lisa Biank Fasig — Director, JZMcBride and Associates

Sixteen months ago, a British retailer was forced to clear its shelves of teeny-weeny bikinis that came with padded bras. Why? Because the suits, sold at…

NRF: Department, clothing stores are expected winners in final back-to-school rush

August 22, 2011

As the final days of summer tick away for kids around the country, more families plan to visit department stores, clothing stores and websites for last-minute…

GameStop PowerUp Rewards hits 12.5 million member mark

August 22, 2011

Brierley+Partners (B+P) announced that the PowerUp Rewards loyalty program, designed and launched in October 2010 with the company's client GameStop, has risen…

Infomercials and Groupon deals on digital out-of-home?

by Christopher Hall — w, t

Ad tech firm rVue expands its direct-response inventory; will this start a new trend in DOOH?