NetWorld Alliance publishes best practices for e-commerce usability

July 26, 2011

LOUISVILLE, Ky. – NetWorld Alliance, publisher of Retail Customer Experience and other B-to-B news and information portals, has published "Executive Briefing…

Three ways to make your training more effective

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

Whether you're a trainer for a company, or an executive, owner, or manager who is responsible for getting their employees trained, here are three ways to make…

Deceptive pricing

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

"I'm not upset that you lied to me, I'm upset that from now on I can't believe you." - Friedrich Nietzsche

Top 100: 26. Millennials

2010 marked the year that the Millennial population—those born between 1980 and 2000—surpassed both Baby Boomers and Gen-Xers to assume the coveted mantle of…

Top 100: 25. Contactless payments

What's not to love about contactless payments? By eliminating the need to fumble for cash or even give a thought to how much antiquated currency they have in…

Givex, Plastic Jungle announce partnership to integrate gift card services

July 25, 2011

Givex, a global technology company which powers loyalty and gift card programs across 50 countries worldwide, today announced an integrated partnership with…

Seven ways to tweak your loyalty initiatives for success

The bigger a company gets, the easier it is for a customer to get lost in the growing focus on sales, margin and scaling up.

The only end in sight for self-checkout is 'the end of the beginning'

by Christopher Hall — w, t

Top retail self-service suppliers and analysts say self-checkout's in no danger.

Casual Male opens new multi-line store

July 24, 2011

Casual Male Retail Group Inc., a leading retailer of men's big and tall apparel, has opened a new Destination XL in Phoenix, Ariz. Located at 1701 E. Camelback…

Giftango suite makes plastic gift cards digital

July 24, 2011

Giftango, a Portland, Ore.-based digital gift card company, has released its new Mobile Wallet Conversion Platform that converts plastic gift cards into a…

Can Booqoos make social discounts more valuable to retailers?

Upstart competitor to Groupon aims to give retailers more control over their campaigns.

How Fromagination is the Big Cheese in Wisconsin

by Annamaria Turano — Executive Director, MCAworks

Fromagination has a passion for artisan cheese and perfect companions. Named a 2011 Outstanding Retailer by the National Association for the Specialty Food…

Walmart Joins the Data-ing Game

by Lisa Biank Fasig — Director, JZMcBride and Associates

Just how many bags of Tootsie Pops does Walmart sell every year? Soon, the world may know.

How Apple can beat the fake Apple Stores

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

In today's New York Times, Nick Bilton writes about fake Apple stores selling real Apple products popping up. He notes that the "store design and employees are…

Traditions build customer loyalty

by Peggy Carlaw — VP, Impact Learning Systems

Over the weekend, I went on a trip to my favorite vacation spot: Family Camp. This is a little spot nestled in the forest of the Sierras right outside…

What can we learn from Scottish farmers?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

A recent BBC South Scotland News article stated that "Farmers across Scotland are being urged to attend a series of meetings to outline proposals for a new…

Reshaping the Shopping Experience with Technology Convergence

Customers are increasingly demanding an interactive shopping experience. Learn how to blend a variety of channels into a digital convergence that will keep…

Presented by HP Inc.

Top 100: 27. SMS

When a massive earthquake struck Haiti this year, the Red Cross collected $30 million in donations sent via Short Message Service (SMS) text message. With 2.…

Gartner: Mobile payments to grow, but more slowly than expected

July 20, 2011

In a new report published by research firm Gartner Inc., mobile payments are predicted to see significant gains, but they may not be as big, or come as…

A&F reveals details of new Paris flagship store

July 20, 2011

Perched on the Champs Elysees, Abercrombie & Fitch's newest flagship store in the heart of Paris boasts 31,000 square feet over four floors of richly…