Top 100: 32. Quick response (QR) codes

Almost everyone could tell at first glance that those funky, oversized, Rorschach-looking QR Codes (short for "Quick Response") were going to be the next cool…

You have got to hit the customer

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

No, not literally! Although while hitting customers would obviously be bad for business, it would give you a chance to build a relationship with Bubba the Bail…

Survey: Retailers unsatisfied with cross-channel abilities

Only 21 percent of retailers are satisfied with their ability to deliver across channels.

Interactive window displays debut in UK

July 4, 2011

Hidden Creative, a Manchester, UK creative agency, has unveiled the newest in window displays: a fully interactive display that window shoppers control with…

Canadian Tire adds mobile shopping app, digital signage kiosks

July 4, 2011

According to Retail Info Systems News, 1,200-store general merchandise retailer Canadian Tire is testing both a personalized location-based mobile shopping app…

Custom men's fashion meets the house call

July 4, 2011

A story in the Centre Daily Times from State College, Penn. highlights the growth of J. Hilburn, a men’s clothier that specializes in bespoke shirts and…

AMA to take action on insurers steering patients to retail clinics

July 4, 2011

The American Medical Association is getting tougher with insurers, according to American Medical News, the organizations news publication. The AMA has had a…

Help the front line right the wrong

by Jeanne Bliss — Founder, CustomerBliss

Alma Rettew bought a holiday gift for a friend, and asked L.L. Bean, whom she bought it from, to get it to her friend on a specific date (the company has a…

No teller of loyalty

by Lisa Biank Fasig — Director, JZMcBride and Associates

Got a surprising piece of news in the mail recently from my bank. Effective July 1, it said, I will no longer be able to earn reward points on purchases made…

Foursquare and American Express

by Jim Joseph — President, Lippe Taylor

I think a new day may just be beginning for location-based social media. Late last week Foursquare announced a new partnership with American Express…

Federal Reserve issues final rule on Durbin Amendment

June 29, 2011

Yesterday, around 3:30 p.m., the Federal Reserve issued its final rule on the Durbin amendment. The rule fixes the price of debit interchange at 21 cents per…

Boomtownrack.com now offers local apparel shopping by neighborhood and zip code

June 29, 2011

Boomtownrack.com is a local online marketplace focusing specifically on independent apparel boutiques in the Chicago area. Boomtownrack.com uses location based…

The Gap to place first stores in North Africa

June 29, 2011

Gap Inc. announced it will open its first stores in Africa. The company will open a Gap store in Egypt in July and Gap and Banana Republic stores in Morocco in…

Dassault Systèmes announces new release of 3D design software

June 29, 2011

Dassault Systèmes announced it has made available Release 2012 of its Version 6 Computer Aided Three-dimensional Interactive Application (CATIA). The new…

OpinionLab adds mobile, QR support to VOC program

June 28, 2011

OpinionLab, provider of voice-of-customer (VOC) listening technologies, has extended its mobile customer feedback tools to make it even easier for consumers to…

Beauty retailer Ulta to launch in-store men's boutiques

June 28, 2011

According to a Reuters story, discount beauty retailer Ulta Salon Cosmetics and Fragrance Inc. announced it will be rolling out men's grooming boutiques inside…

US Airways suing for lower prices

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

A recent Miami Herald headline - "US Airways sues Sabre over pricing." According to the article US Airways isn't the only airline, American has a suit pending…

Meet the NuWallet

by James Wester — Editor 1, Mobile Payments Today

Startup NuWallet is pushing a simple message to attract merchants and consumers.

Bicycle retailer Jenson USA selects Junction Solutions for multi-channel

June 27, 2011

Junction Solutions, a provider of vertical, market-specific on-premise and on-demand software applications and services for the multi-channel retail, food and…

Walgreens unveils web pickup service

June 27, 2011

Walgreens has combined the convenience of online shopping with its neighborhood stores by introducing its new Web Pickup service at locations throughout the…