Deloitte Consumer Spending Index slides in April

May 15, 2011

The Deloitte Consumer Spending Index fell significantly in April, showing the largest single month decline since November 2007. The Index tracks consumer cash…

JustEnough inventory solution goes live in Florida wine and spirits chain

May 15, 2011

JustEnough Software Corp., a provider of demand management solutions for retailers, suppliers and brand owners worldwide, today announced that ABC Fine Wine…

AVT Inc., Luxury Automated Retail partner to offer upscale vending units

May 15, 2011

AVT Inc., formerly Automated Vending Technologies, has partnered with Luxury Automated Retail, a Los Angeles-based distributor of high-end self-service…

The CXO: Why the time is now for customer experience officers

Retailers are hiring c-level executives whose sole focus is the customer experience.

Merchant Data Systems renews contract with ControlScan

May 15, 2011

Merchant Data Systems, a provider of merchant credit card-processing services, has extended its contract with ControlScan, a provider of PCI compliance…

Politics, religion and sex

by Harry Friedman

I admit it right here in the first paragraph. I am not really going to talk about sex. Too easy, a lob shot. So in this year of presidential hopefuls popping…

Webinar: Emerging Trends in Foodservice

To ensure a successful position in an increasingly challenging market, foodservice operators must focus on how they will better connect with customers to…

Consumers rank social networks better than online businesses for ability to protect personal information

May 12, 2011

ThreatMetrix, a provider of cloud-based fraud prevention solutions that do not require personally identifiable information (PII), has announced that a joint…

Maponics offers geofencing to mobile developers

May 12, 2011

Maponics, a provider of location-based data, announced a new offering that includes the geographic boundaries of more than 3,000 shopping malls, districts…

Report: Consumers influenced by a retailer's physical appearance

More than two-thirds of consumers say they have avoided a store based on its external appearance.

Publix changes coupon policy

May 12, 2011

According to the Sun-Sentinel, Publix Super Markets Inc. is changing its coupon policy, placing restrictions on which ones it will accept.

Study says $16 billion worth of loyalty program rewards go unredeemed each year

by Kim Williams — Reporter, NetWorld Alliance

Americans accumulate approximately $48 billion in rewards points and air travel miles annually.

If nobody complains, is everything okay?

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Heck no!

Social media for retail made simple

by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates

If you're still wondering about how important social media can be to your business, think about this. Getting involved in social media is the same as…

Where does the time go?

by Lynn Switanowski — President, Creative Business Consulting Group

Yesterday, I had a meeting with a client where we were supposed to spend 3 hours brainstorming a marketing strategy for a new store grand opening. Instead…

Shout Color Catcher: A lesson in brand extension

by Jim Joseph — President, Lippe Taylor

File this under "how do they do that?"

CBX consultancy to work with Mexico's largest C-store group

May 11, 2011

CBX, a strategic branding and retail design consultancy, announced that its retail division has been retained by Cadena Comercial OXXO, North America’s largest…

Overstock.com and RichRelevance offer $1 million prize in research contest

May 11, 2011

Overstock.com and RichRelevance, an e-commerce company, today unveiled the RecLab Prize on Overstock.com. The prize provides a cash award totaling up to $…

NRF: Retailers lead economic charge with 10 straight months of sales gains

May 11, 2011

Retail sales increased for the tenth straight month in April, further evidence that the retail sector and consumer spending continue to lead the economic…

Gproxy announces three sales apps for NetSuite’s SuiteCloud computing platform

May 11, 2011

Gproxy Design Inc., an interactive agency in commerce solutions, announced three new e-commerce NetSuite Applications for the NetSuite SuiteCloud computing…