Scan This! QR Codes Are History

by Doug Stephens — President, Retail Prophet Consulting

Google recently announced that it is ending both its development and support of QR (Quick Response) codes. QR or 2-D barcodes as they are sometimes called…

Top 100: 54. Netflix

In 2010, Netflix added nearly eight times as many subscribers as eight of the top nine pay-TV operators combined. (Cox, ranked No. 3, is private and doesn't…

Five steps to a shopper-centric proof-of-concept

For a retailer to adopt a shopper-centric approach, it takes more than data, shopper insight and a memo.

Meredith Video Studios and PRN, Inc. partner to deliver video content in retail outlets

April 18, 2011

Meredith Corp. announced yesterday an agreement between Meredith Video Studios, its multiplatform and branded-entertainment division, and Premier Retail…

New social shopping site lets members connect with celebs

April 18, 2011

OpenSky, a new social shopping site launching this month, allows consumers to design their own shopping experience and discover new products and ideas. OpenSky…

Digby raises $8 million to expand mobile commerce platform, names new CFO

April 18, 2011

Digby, a mobile commerce developer, announced it raised $8 million in Series C funding led by Battery Ventures with RIM’s BlackBerry Partners Fund and…

Walmart purchases startup Kosmix

April 18, 2011

According to NASDAQ.com, Walmart will acquire Kosmix Corp. to accelerate the company's social and mobile commerce offerings. Terms of the deal were not…

DSA Excellence Awards honor best in digital signage, kiosks & mobile

by Christopher Hall — w, t

The Digital Screenmedia Association has announced the winners of the inaugural DSA Industry Excellence Awards.

Top 100: 55. Nordstrom

The "Nordstrom experience" is legend in the U.S. retail industry. Nordstrom employees write thank-you notes to customers and the company has one of the most…

Five ways to personalize the e-commerce experience

Enhancing the online experience with personalization can yield higher conversion rates and build trust and loyalty.

Tesla Motors opens new interactive store in San Jose, Calif.

April 17, 2011

According to the Bellingham Herald, Tesla Motors, designer and manufacturer of electric vehicles and EV powertrain components, has opened a new San Jose…

Candy Rox opens first location in Rye, NY

April 17, 2011

According to Dexigner.com, Candy Rox, a cutting edge confectioner, has opened its first outlet in Rye, N.Y.

Mobile Monday: Meijer Find-It app

Mobile Mondays is a weekly column on mobile apps by retail customer experience authority Mike Wittenstein. Each week, you’ll get a test drive of a leading…

Mobile kiosks drive retail sales

VendaCarts make it possible for retailers to sell to the masses.

Square debuts at Apple site and stores

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April 17, 2011

According to TechCrunch, Square has succeeded in placing its dongle on the Apple online store, with in-store availability reported to start this week. The…

Start a Customer Service War

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

I'm sure you saw that Walmart just launched a new ad campaign that promises "Low Prices. Every Day. On Everything." No doubt the big box stores are going to be…

Top 100: 56. Retail crowdsourcing

The t-shirt company Threadless and athletic shoe manufacturer Ryz invite consumers to take part in designing their products. Visitors to the websites vote for…

How Wet Seal created customer engagement

by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates

Want to engage your customers? One way to do it is with a contest. But how do you create a successful contest, one that pulls customers?

Your merchandise is NOT like fine wine

by Lynn Switanowski — President, Creative Business Consulting Group

Like most retailers, you probably have a consistent strategy in place for pricing products when they come in. But do you have the same consistent strategy in…

How big do you have to be, to not care how your customers are being treated?

by Harry Friedman

I've been wondering lately how big you actually have to be to stop caring about how you treat your customers.