ng Connect Virtual Personal Stylist

At CES 2011, ng Connect demonstrated its Virtual Personal Stylist, a shopping experience that will bring the personalization and customization of offline and…

Integrated marketing campaigns impact the retail customer experience

Out-of-home media company Vector Media works with retail brands in several different ways, from large scale double-decker bus wraps to brand ambassadors with…

Duane Reade Growler Bar, New York

Duane Reade's Williamsburg, Brooklyn location recently opened its Growler Bar, which lets beer aficionados help themselves to refillable glass containers for…

Spring Street redesign for Duane Reade

In July 2010, Duane Reade opened a new location in a former bank building in lower Manhattan. Here are some views from inside and outside the store.

Mood Media purchases Muzak

March 27, 2011

In-store media specialist Mood Media Corp. announced it has entered into a definitive agreement to acquire Muzak Holdings LLC, a privately held company that is…

Mobile Monday: Hyundai Equus app

The app sets the bar high for all retailers, not just auto dealers.

Stein Mart transforms itself with Microsoft BI technology

Stein Mart is using technology to transform itself into an information based culture, implementing a Microsoft BI solution to support its growth strategy and…

Mobile Monday: Equus iPad app review

Customer experience expert Mike Wittenstein goes hands-on with the new Equus iPad app for this week's Mobile Monday review.

CTIA 2011: Mobile coupons

Coupons.com believes that storing coupons on a smart phone and using them via NFC is superior to barcode-based presentations. Here's why.

Webinar: Connecting contact center, social and web interactions to create superior customer service

It’s not about product price, it’s about customer relationships. It’s about every interaction you have with your customer during their life cycle. And, with an…

Top 100: 68. Banana Republic

“Mad Men and Banana Republic are both mad about style,” said Banana Republic president Jack Calhoun. “Banana Republic is known for its versatile fashions, with…

Top 100: 67. Wegmans

Appearing on Fortune’s annual “100 Best Companies to Work For” list every year since its inception in 1998 — and placing among the top 10 for eight consecutive…

CTIA: Sprint expands M2M portfolio with partnerships

Sprint VP uses the country's largest wireless convention to discuss the company's newest business partners.

GMC Inspire platform offers enterprise solution for customer engagement

March 24, 2011

GMC Software Technology, a global company offering end-to-end software solutions, has introduced GMC Inspire, a Customer Communications Management (CCM…

Walgreens to purchase Drugstore.com

March 24, 2011

According to NYTimes.com, Walgreens has announced that it plans to buy Drugstore.com for $409 million. Drugstore.com sells over-the-counter health, beauty…

NCR to sell DVD rental machines to retailers

March 24, 2011

NCR Corp. has plans to sell its own DVD kiosks to retailers, who will then brand them with their own logos and sell DVDs, video games or music CDs that are now…

OfficeMax will carry new BlackBerry PlayBook tablet

March 24, 2011

OfficeMax Inc., a major office supplies and services provider, yesterday announced it will offer the new BlackBerry PlayBook tablet in all of its 1,000 retail…

Netflix offers apology and refund for outage

March 24, 2011

According to DigitalTrends.com, Netflix offered an account credit to its customers for an outage on its website that lasted more than an hour on Tuesday…

Beanstalk Loyalty offers Facebook check-in via POS terminal

Retailers can use social media on kiosks and POS terminals to better market to their customers.

CTIA 2011: Mobile payments for the underbanked

PayNearMe's Mike Kaplan says that stores like 7-Eleven can do business with people outside the financial mainstream with mobile payment applications.