Why do sales people forget that they are also buyers?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

A strange transformation takes place when a person takes on a sales role. It doesn't matter whether it's a "sales professional," a solo entrepreneur, a…

Red Chariot announces collaboration with Hera Lighting

May 10, 2011

Red Chariot, located in Minneapolis, Minn., provides retailers and consumer product companies with brand, product and shopper insights to create a compelling…

Half of smartphone users now shop online via mobile device

May 10, 2011

Fifty percent of smartphone users now have  completed some sort of purchase with their mobile phones, a 20 percent increase in the last nine months. Eleven…

Retail Customer Experience publishes comprehensive guide to PCI DSS compliance

May 10, 2011

Retail Customer Experience has announced the publication of "Understanding PCI DSS and Payment Card Security," a comprehensive guide to card payment security.

Retailers take action against Amazon in Tennessee

May 10, 2011

According to Times Free Press, a coalition of  big box retailers, along with smaller retail businesses participated in a 30-second television ad that aired…

Study shows word-of-mouth advertising down drastically in wake of recession

May 10, 2011

Despite an explosion in consumer conversation technology, Americans have cut back substantially since 2008 on the opinions they share by word-of-mouth (WOM…

Coles pilots online ordering, pick-up service

May 9, 2011

According to Business Spectator, Australian supermarket chain Coles is expanding its online retail shopping platform to include "Click & Connect," which…

NRF supports bill to repeal health care employer mandate

May 9, 2011

The National Retail Federation today endorsed legislation that would repeal the employer mandate provision of last year's health care reform law.

Merchant e-Solutions launches mobile POS solution PayEverywhere

May 9, 2011

Merchant e-Solutions, Inc., a Redwood City, Calif.-based payment processor, announced it has rolled out a new suite of mobile point of sale applications on its…

Forrester's Julie Ask on using mobile marketing strategically

by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates

Just how important is mobile? According to Julie Ask, a vice president and principal analyst at Forrester Research, mobile will be transformational.

New Orleans Anthropologie features modern suspended stair installation

Ronstan Tensile Architecture offers a complete cable system to uphold a unique suspended staircase inside the new Anthropologie store in New Orleans, La.

Mobile Monday: Aisle 411

The app shares store-level maps and product positions with customers via their smartphones.

CETW: Wifarer

A unique marriage of smartphone and WiFi can help shoppers find their way around the mall or any other large retail area.

CETW: Multi-touch assisted POP

RedDotNet demonstrates two tablet-based kiosks, one with thumb-wheel interactivity.

Walmart To Go – Will it Stay?

by Lisa Biank Fasig — Director, JZMcBride and Associates

For all of those consumers who would never go to Walmart, the hyperchain has found a way to come to you.The world's largest retailer is testing a home-delivery…

The Napster Moment

by Doug Stephens — President, Retail Prophet Consulting

In 1999, a teenager and a relatively simple piece of technology rocked the music industry. The teen was Shawn Fanning, the technology was P2P file sharing…

Altimeter’s Jeremiah Owyang pinpoints retail's sweet spot

by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates

To find retail's sweet spot, a purchase, put the customer ahead of technology. For multiple purchases, make customers influencers for your business.

Benchmarking your retail performance

by Lynn Switanowski — President, Creative Business Consulting Group

As retailers, we're always striving to do better. We have previously suggested that benchmarking can help give retailers the unique perspective they need to…

Four initiatives to improve long-term results

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

Here are four initiatives to focus on right now for a positive impact on your long-term business results. I've written about these before, but I also keep…

Top 100: 46. American Girl

Mattel's American Girl line of dolls, accessories, books and (more recently) movies, has dominated the big and expensive ($95) doll market for 24 years.