NRF: Stronger discretionary spending helps boost retail sales for seventh straight month

February 14, 2011

With consumers showing spending power beyond the holiday season, January marked the seventh straight month of retail sales gains. According to the National…

ACSI: Customer satisfaction weakens in biggest slump since 2008

February 14, 2011

Customer satisfaction as measured by the American Customer Satisfaction Index (ACSI) has not improved since the middle of 2009, and now registers its biggest…

Deutsche Telekom spoils Apple's NFC surprise?

by James Wester

February 14, 2011

Reports from Deutsche Telekom's press conference at the Mobile World Congress in Barcelona seem to confirm Apple's entry into the world of mobile payments. In…

ACSI falls: Biggest slump since 2008

Strong showings for Amazon, Netflix, Newegg, Publix, Nordstrom, Kohl's not enough to bolster satisfaction.

Rent redbox movies by phone

February 14, 2011

Movie lovers can now rent redbox DVDs from their mobile phones. The company has developed an Android app, an upgraded, iPhone app and an enhanced web…

The Enduring Allure of the Secret Handshake

by Doug Stephens — President, Retail Prophet Consulting

The world is an increasingly inclusive place and as a society, we've grown to expect equal and open access to just about everything. Facebook has become the…

Versatile | Turnkey Self-Service & Digital Signage Solutions

Versatile is a leading provider of off-the-shelf and custom software solutions for both self-service kiosks and digital signage networks. The Versatile…

Top retailers make employee health, happiness a priority

What comes first: Great retailers or great employers? The answer is that they go hand-in-hand.

Mobile Monday: Bebe app

The Bebe app offers just about everything a customer would want, but can be difficult to navigate.

Tried and true, or tired and through

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

I was talking with a retailer Monday who discussed with me all of the changes and decisions she needs to make concerning her stores, including investing in new…

Five ways to win back new private-label shoppers

American consumers continue to switch to lower-cost, private-label goods across every supermarket category.

Is the era of the printed mail-order catalog coming to an end?

by James Bickers — Editor, Networld Alliance

JCPenney has shut down its catalog after 48 years, but other retailers are using theirs to strategic advantage.

eBay and PayPal take out their digital wallet

by James Wester

eBay and PayPal revealed their mobile payments plan to analysts and investors.

Survey: Majority of consumers resist registering online, prefer social sign-in

75 percent of consumers will alter behavior when faced with traditional website registration.

Vivid digital signage network expands into Atlanta metro

February 9, 2011

Ohio-based digital signage franchisor Vivid Digital Concepts announced today the opening of a new digital signage advertising network in the Atlanta…

Cellfire introduces location-driven grocery coupons

February 8, 2011

Cellfire Inc. has announced a partnership with Location Labs, a provider of mobile location-as-a-service infrastructure and applications, for its Store Alerts…

A missed opportunity to add loyalty value?

by Sharon Goldman — Senior Director, COLLOQUY

At COLLOQUY, we regularly discuss the benefits of using loyalty program data to improve customer relationships and targeted customer communication. But can a…

Report: Airports to lead the way in global retail recovery

February 7, 2011

Retail sales at the world's airports are taking off.

Scala digital signage enhances first HP store in Canada

February 7, 2011

Scala and 10net Managed Solutions today announced the successful installation of their innovative digital signage solution at the first HP Store in Canada…

Creative Realities releases "2011's Critical Five: Top Digital Strategies for Revolutionizing the In-Store Experience"

February 7, 2011

Creative Realities, a digital brand-experience company that has helped major brands bridge the physical and virtual worlds of digital marketing, has released…