Nomination deadline extended for 2024 Top 50 retail innovators report

September 18, 2023

The 2024 Retail Customer Experience Top 50 report will highlight retail leaders who are innovating when it comes to creating extraordinary shopping…

Robust e-commerce sales expected this holiday season

September 18, 2023

E-commerce sales will grow between 10.3% and 12.8% this holiday season compared to 2022 and holiday retail sales will likely increase between 3.5% and 4.6%.

BJ’s commits $1M-plus to help end hunger

September 15, 2023

BJ's Wholesale Club is continuing its partnership with Feeding American in support of child and family feeding program and the BJ's Charitable Foundation has…

Office Depot podcast aims to help small business owners

September 15, 2023

Office Depot has launched a podcast series, called "Imagine Success," to provide small business owners with insight and inspiration, according to a press…

Macy’s taps Olivier Bron as Bloomingdale’s CEO

September 15, 2023

Macy's, which owns luxury brand Bloomingdale's, has named Olivier Bron as the brand's CEO.

Pipe17 Launches Multiple Omnichannel Merchants & Brands on TikTok Shop

SEATTLE, WA  – SEPTEMBER 14, 2023 – Pipe17 Inc., a solution provider that helps ecommerce businesses optimize their order operations, today announced…

Shoppers busy shopping ahead of Black Friday, Cyber Monday

September 14, 2023

More than half, 67%, of consumers will be shopping for holiday gifts ahead of Black Friday and Cyber Monday.

Five Below opens in South Carolina mall

September 14, 2023

A Five Below store is opening this month at the Coastal Grand Mall in Myrtle Beach, South Carolina.

How grocers can overcome operational hurdles of kiosks

by Bagrat Safaryan

Self-service kiosks are taking the grocery industry by storm, but that’s only when stores prepare their teams and budget.

Fashion retailer taps Jumpmind to enhance in-store experience

September 14, 2023

Reitmans (Canada) Limited is partnering with Jumpmind Commerce to modernize and enhance the in-store experience for both store workers and customers.

Boost Your Foot Traffic With Videos Displayed On Digital Signage

Consumers are exposed to more ads than at any other time in history. So, with all of this competition, how do brick and mortar businesses grab the attention of…

ICXA honors 5 Elevate Award winners at annual summit

by Daniel Brown — Editor, Networld Media Group

The Interactive Customer Service Association announced winners of the 2023 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina.

TikTok Shop launches in US

September 13, 2023

Social media channel TikTok has launched an online shop featuring products from creators and brands on the platform.

Furniture brand opening sixth store in Florida

September 13, 2023

BoConcept, a Danish furniture retailer, will open a store in Boca Raton, Florida by year's end.

How to cut costs with delivery

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Third party delivery got big during COVID-19 but can also cost restaurants a lot. How can restaurants save money?

Price, free shipping top factors in purchase decision

September 13, 2023

When it comes to purchasing an item consumers are all about the price and if there is free shipping.

Giant Eagle, Instacart team up on same-day delivery across several states

September 13, 2023

Supermarket chain Giant Eagle and Instacart are teaming up on same-day delivery, in as fast as an hour, from more than 200 Giant Eagle stores across Ohio, West…

Consumers worried about rising cost of goods

September 12, 2023

More than half, 54%, of American consumers are worried they won't be able to afford the gifts they want to buy this holiday season and 58% expect to spend the…

AI won't replace employees, it will make CX better

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

A panel at the Interactive Customer Experience Summit in Charlotte from Sept. 11 to 13 tackled AI head on and how its real benefit is to improve the customer…

Foot Locker steps up customer experience via InMoment feedback analytics tech

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The footwear and sportswear retailer is tapping InMoment’s Spotlight intelligence application to steer all support and feedback streams in a central location…