News & Media
Dave's Hot Chicken cofounder, president keynoting Interactive Customer Experience Summit
August 30, 2023
Attendees of the Interactive Customer Experience Summit will hear how Dave's Hot Chicken, which was born in 2018 but topped the 2023 Fast Casual Top 100 Movers…
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Walmart, Wing team up on drone delivery in Dallas
August 29, 2023
Walmart and Wing, an on-demand drone delivery provider powered by Google's parent company Alphabet, are deploying drone delivery from two Dallas metro stores…
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ClearSale launches revamped client portal
August 29, 2023
ClearSale, a business intelligence and risk prevention provider, has released a new client portal that lets customers view and manage fraud prevention data…
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The role of e-commerce analytics in informing business strategy
by Gabe Wight — CEO of Webáta, a 1WorldSync Company, 1WorldSync
Learn why it’s imperative brands understand the role analytics play in the success of their e-commerce efforts, especially in the relatively new territory of…
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Under Armour launches UA rewards loyalty program
August 29, 2023
Under Armour now has a loyalty program — the first-ever for the iconic athletic wear brand.
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Spending up, yet purchasing dipping
August 28, 2023
While U.S. retail spending increased 2% in July, consumer purchasing is down, according to according to Circana, formerly IRI and The NPD Group.
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Singapore online retailer partners with Forever 21 parent company
August 28, 2023
Shein, a Singapore-based online fashion and beauty marketplace, is partnering with Sparc Group Holdings II LLC to expand distribution via Sparc's Forever 2…
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Newegg taps AI to empower shoppers
August 28, 2023
Newegg Commerce Inc., an e-commerce tech product retailer, is using AI to summarize customer reviews to help shoppers make more informed decision in quicker…
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More than half of retailers will deploy AI, machine learning tech in next year
August 25, 2023
Nearly six in 10 retailers expect to adopt AI, machine learning and computer vision technologies over the next year with the goal of enhancing the shopping…
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Grocer taps Birdzi to personalize customer experience, optimize data
August 25, 2023
Berkot's Super Foods, a grocery chain in Wisconsin and Illinois, has deployed the Birdzi loyalty platform, reporting dashboards and digital coupon technology…
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Starboard Cruise Services tapping former crew workers for exceptional shopper experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Hiring in retail is challenging on its own in a traditional space such as a store or supermarket. But there are many more hurdles when it involves one of the…
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Back-to-school sales, higher wages drive retail sales
August 25, 2023
Higher wages are giving consumers more money to spend and consumers are jumping on back-to-school sales, according to the National Retail Federation.
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UK apparel retailer intros return kiosks
August 24, 2023
New Look Holdings Ltd., a Jersey, U.K.-based apparel retailer with more than 400 stores, has installed return kiosks in partnership with ZigZag Global, a…
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Grocery shopping reflects inflation-coping strategies
August 24, 2023
Grocery shoppers are buying more items on sale, eating at home more and choosing more store brands over national brand products, and all those actions are…
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July retail sales boast healthy increases
August 24, 2023
Retail sales increased 0.7% in July and core retail sales jumped 1%, according to Commerce Department data.
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3 easy ways customer service can uplift brand reputation
by Chris Tranquill — Chief Executive Officer, Khoros
Customer experience has become a critical differentiator, and every touch point should be seen as an opportunity to uplift a relationship.
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Longtime retailer may close due to downtown issues
August 24, 2023
Gump's San Francisco, a luxury retailer at 250 Post Street in San Francisco, has written the governor and city board of supervisors to state it may have to…
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Aldi acquiring Winn-Dixie, Harveys grocery businesses
August 23, 2023
Aldi is acquiring Winn-Dixie and Harveys Supermarket.
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Macy’s opening small-store format locations
August 23, 2023
Macy's plans to launch small-store format locations in Las Vegas, Boston, San Diego and Indiana.
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University of San Diego intros automated c-store
August 22, 2023
The University of San Diego has teamed with AiFI to provide frictionless shopping options to students, staff members and guests on campus, according to a press…
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