JCPenney launching Black Friday deals early

October 31, 2023

JCPenney's holiday marketing strategy is all about making the holiday count and enjoying every moment.

How AI in e-commerce frees up time to focus on the bigger business picture

by Mark Stanley — Chief Product and Technology Officer, Shopware

Winning in e-commerce means outsmarting the competition and offering customers an experience they can’t find elsewhere.

Wayfair VP talks retail AI trends, challenges

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Wayfair isn't limiting AI technology to customer-facing initiatives such as Decorify. The retailer is going well beyond that strategy.

Many social media users don’t trust products sold via platforms

October 30, 2023

Just over half, 52%, of U.S. social media users, ages 16 to 44, don't trust products sold via the social media channels.

Mens retailer Harry Rosen debuts loyalty program

October 30, 2023

Retailer Harry Rosen, which sells menswear, has launched a new loyalty program called Club Harry.

AI-guided Selling for Ecommerce

Guided selling, powered by artificial intelligence (AI), is revolutionizing the sales landscape by providing brands with the ability to connect with customers…

Holiday spend data reveals consumer resiliency

October 27, 2023

More than half of consumers will spend $500 or more this holiday season, a healthy spike from 36% who planned to do so last year, and three in 10 consumers…

Amazon debuts prescription delivery via drone

October 27, 2023

Amazon is taking prescription drug delivery to the sky as it launches an official drone delivery service in Texas.

Decoding Gen-Z: 5 rules for retail success

by Daniel Brown — Editor, Networld Media Group

Perhaps no generation in history has been more discussed, courted and feared as Gen Z. But what makes this group of consumers tick, and how can companies…

Top consumer trends for marketers this holiday season

Kassi Socha, director analyst in the Gartner Marketing practice, shares insight on how marketers can adjust to the changing landscape in retail for not only…

PredictSpring AI POS feature aims to enhance store associate experience

October 27, 2023

PredictSpring, an omnichannel commerce and POS provider, has launched an AI-powered voice assistant for its Modern POS featuring natural language using…

Talking With: Nikki Baird, VP of strategy, Aptos

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Nikki Baird, VP of strategy at Aptos, share her insights on this year's holiday season and how retailer's will fare given the challenges they face.

Dardanos’s Shoes launches rewards program

October 26, 2023

Family-owned footwear and accessories retailer Dardano's Shoes has launched a loyalty program called Dardano's Rewards.

Retail sales grew in September despite economic headwinds

October 26, 2023

Retail sales continued to grow in September despite consumers dealing with economic pressure, according to the National Retail Federation.

Consumer spending drives Q3 economic growth

October 26, 2023

Consumer shopping and spending played a big role in accelerating economic growth in Q3.

Lowe’s Black Friday deals launching early

October 26, 2023

Black Friday, typically the day following Thanksgiving, is taking place early at Lowe's as the home improvement retailer is launching Black Friday deals…

The Vitamin Shoppe taps Jumpmind to boost customer, associate experiences

October 26, 2023

The Vitamin Shoppe is partnering with JumpMind Inc. to modernize its in-store point-of-sale tech and unify the promotional strategy.

Examining ChatGPT benefits, risks when it comes to customer service

by Blair Strachan — Business Development Manager, Kura

The ability to personalize customer responses, to allow more productivity elsewhere in the workforce and to respond 24/7 are all benefits of using ChatGPT in…

Rising costs impacting holiday spend

October 25, 2023

As of August 27% of consumers started holiday shopping and by the end of October the figure will reach 55%, according to holiday shopping data from Jungle…

Retail theft a growing consumer concern

October 25, 2023

Retail theft activity, which has forced retailers to lock up certain items and even close stores in the past few months, is becoming a growing concern for…