Kendra Scott, Farmer's Fridge, Bluestone Lane execs discuss technology, training at ICX Summit

August 14, 2023

Tech-savvy customers expect a seamless experience, no matter how they interact with your company, which means employees must have the tools and training they…

Most shoppers want a better search experience

August 14, 2023

Six of 10 online shoppers want a better product search experience and think the online search function on retail websites needs an upgrade.

Petco Mexico, Teamwork Commerce team on Latin America platform

August 11, 2023

Petco is deploying Teamwork Commerce's omnichannel solution to manage its more than 118 stores in Mexico and Chile.

Most UK consumers don’t view personalized experiences as personal

August 11, 2023

A hefty number of consumers, 71%, feel personalized experiences are "targeted" and just 33% of those view the experiences are "truly personal."

Kroger’s media business builds in-house ad platform

August 11, 2023

Kroger Precision Marketing, the retail media business of supermarket brand Kroger, is building a next-gen advertising tech platform that will use retail data…

Amazon expands Fresh delivery to non-Prime members in select cities

August 10, 2023

Amazon is offering its Fresh grocery delivery to non-Prime members in certain U.S. locations.

2 Amazon Fresh Chicago stores get makeover

August 10, 2023

Amazon has refreshed two Amazon Fresh stores in Chicago with an expanded selection, updated checkout options and lower prices, according to an Amazon blog.

4 use cases of AI in the retail industry

When implemented properly and appropriately, AI can transform the way retailers operate and give merchants intelligent tools for streamlining their operations…

Consumer ‘bouncing’ proving costly to retailers

August 10, 2023

The average cost of a customer bouncing off a brand website is $5.11 and most bouncing is due to a customer's poor landing experience on a brand site.

City Furniture's shopping experience is all about knowing the customer

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

City Furniture can now identify more site visitors, which means improved targeted offers and greater insight about the shopper.

Taylor Swift’s The Eras Tour pumps up Michael’s sales

August 9, 2023

The cash registers are ringing at fabric and craft retailer Michael's as Taylor Swift fans and ticket holders to her The Eras Tour are filling locations to buy…

Retailers reap omnichannel benefits but challenges in play

August 9, 2023

While nearly 60% of retailers describe omnichannel fulfillment as important, and benefits are being gained, they are also confused about potential and are…

Amazon 2nd Prime Day set for October

August 9, 2023

Amazon is holding a second Prime Day event this year for Prime members across 19 countries and calling it Prime Big Deal Days.

Target adds Starbucks to drive-up options

August 9, 2023

Target shoppers can now order their favorite Starbucks order and grab it while picking up their merchandise at a Target drive-up location.

Bed Bath & Beyond back in business as Overstock.com

August 9, 2023

Consumers who love Bed Bath & Beyond just need to hit up BedBath&Beyond.com to find home goods as it's been re-launched by new owner Overstock.com …

Consumers want coupons, most not happy about economy

August 9, 2023

More than half, 63% of U.S. consumers feel extremely or somewhat negative about the economy and 54% are looking for coupons, sales and promotions to save money…

ICX Summit goes local in Charlotte with tours for attendees

by Daniel Brown — Editor, Networld Media Group

This September's Interactive Customer Experience Summit will feature live tours across leading business locations in Charlotte, North Carolina, according to a…

Walmart launches aisle advertising, demo stations in works

August 8, 2023

Walmart is aiming to grab consumer attention in the store and plans to launch in-store advertising via third-party ads on screens at self-checkout and TV area…

Enabling personalized shopping experiences with interactive labels

by Gary Moskovciak — Senior Vice President – the Americas, SML Group

An engaging and responsive shopping experience remains a critical success factor for retailers.

CVS reducing workforce in restructuring strategy

August 8, 2023

CVS Health will cut 5,000 jobs as part of a restructuring strategy for the drugstore chain.