Convergence of the retail kind: The human touch

Sarah Tarraf, director, customer experience at Gongos, Inc., explains how Integrating digital strategies with all the humanistic qualities of the in-store…

Amazon Prime Day shoppers spending more, electronic top product focus

August 17, 2018

A new survey on shopping activity and behavior during the Amazon Prime Day event reveals consumers are spending more during the summer event, planning more and…

Engage3 taps Anup Doshi as CTO

August 17, 2018

Engage3 has named Dr. Anup Doshi as its new chief technology officer.

Franchise leaders share secrets of success and where customer experience plays in

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Franchise leaders from ClimbZone, Fiorentino, PrimoHoagies and PJ's Coffee offer up tips for emerging franchisors and future franchisees.

How retailers can avoid striking out during the World Series

Dean Frew, CTO and senior vice president of RFID Solutions, SML, explains how retailers, utilizing the right technologies, can cope with rising customer…

Ohio airport kiosk offers short stories on recycled paper

August 16, 2018

Passengers at the Akron-Canton Airport can now get a story printed on recycled paper while waiting for their flight, according to The Vindicator. The library…

Party City partners up with Amazon in pilot program

August 16, 2018

Party City is teaming up with Amazon to sell an assortment of products, and a prime focus on Halloween items.

New York airport to house new retail shops

August 16, 2018

Terminal B at New York's LaGuardia Airport will soon boast a new "state-of-the-art" look featuring new retail and services.

How retailers can move at the speed of innovation with microservices

Jamus Driscoll, CEO, Moltin, explains why retailers with an agenda of speed and innovation should consider augmenting their commerce platform with…

New Square developer tools aimed at custom, in-person checkout experiences

August 15, 2018

Square has released a set of developer tools for building custom, in-person checkout experiences, according to a press release. 

L'occitane hires School House to design Melbourne flagship store

August 15, 2018

New York-based creative branding agency, School House, has been tapped by L'Occitane en Provence to serve as the lead design agency for the brand's new…

Long lines, complexity lead to online cart abandonment, reveal survey

August 15, 2018

A good majority of online shoppers, 87 percent, will abandon their shopping cart if the checkout process is too long or too complicated, according to a Splitit…

Sleep Number launches Manhattan store

August 15, 2018

Sleep Number, a mattress and bedding retailer, has a new location in New York. The store is located in the Flatiron District in Manhattan.

Are your customers' experiences profoundly remarkable?

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell explains why the emotional connection in the customer experience game is a mere table stake, not an extra or a value-add. It is the rule, not the…

Kaptivo taps David Hsieh as CEO

August 14, 2018

Kaptivo, a company that transforms analog whiteboards into a digital collaboration tool, has appointed David Hsieh as CEO. Hsieh succeeds co-founder Dr. Nic…

Amazon, Whole Foods expand grocery pickup at the curb

August 14, 2018

Amazon is launching curbside grocery pickup at its Whole Foods Market locations in Sacramento and Virgiinia Beach.

Aldi expands New Jersey footprint

August 14, 2018

New Jersey consumers are going to have five new Aldi locations to shop this year.

Maximize retail sales by avoiding back-to-school syndrome

John Larson, senior partner at John Larson & Company, shares how retailers can "play it smart" and take advantage of the back-to-school shopping season while…

As sale looms Rite Aid dims earnings projections

August 13, 2018

Rite Aid isn't as optimistic about this year's earnings as it was in April and now expects to hit between break-even and a loss of four cents per share…

Consumers prefer in-store for back-to-school shopping

August 13, 2018

Ninety-five percent of parents will hit a retail brick-and-mortar store for back-to-school shopping, with just 5.5 percent planning to go online.