Standard Cognition raises $11.2M to develop autonomous checkout

July 23, 2018

Standard Cognition, developer of an autonomous checkout system for retailers, has raised an additional $5.5 million in seed funding from CRV, bringing the…

Study: UK adults want innovative, digital payment experiences from banks

July 23, 2018

Online security and fraud prevention are top of mind with U.K. adults when it comes to bank services with 60 percent of them wanting 'peace of mind' when using…

Operating in a customer-driven economy

Andy Tow, managing director of Retail Marketing Group, explains why in-store retailers should be encouraging customers to 'play and stay' rather than 'grab and…

How hourly workers are changing the retail customer experience

Derek Jones, vice president, business development at Deputy, offers up ways retailers can work toward cultivating loyal workers to best serve customers.

Value retailer to call Fifth Avenue home

July 20, 2018

Five Below, a discount retailer with 600 stores nationwide, will open a flagship location on Fifth Avenue in New York City.

No more Blockbusters in Alaska come the fall

July 20, 2018

Just one Blockbuster will be open in the U.S. now that two of the three remaining in the U.S. are closing in Alaska.

Walmart shoppers more likely to pick Apple Pay over Walmart Pay, claims study

July 20, 2018

Walmart shoppers who use Apple Pay, and have a mobile payment preference, are twice as likely to choose Apple Pay over Walmart Pay, according to research from…

Ping HD debuts digital signage at Red Rocks Amphitheater

July 20, 2018

Ping HD recently deployed digital signage at Red Rocks Amphitheater, a concert venue in Morrison, Colorado. The company provided a variety of indoor and…

Making the move from retailer-first to consumer-first

Robert Hayes, CMO of eComchain, says brands first need to ask 'who is your customer' and then strive to ensure there is never a barrier between a brand and the…

Walmart's Jet.com debuts same-day New York delivery

July 19, 2018

Walmart is using internal resources, specifically its e-commerce Jet.com division, for same-day delivery in New York City.

Museum of Natural and Cultural History deploys kiosk with IntuiLab software

July 19, 2018

The Museum for Natural and Cultural History at the University of Oregon has deployed an interactive touchscreen kiosk to show off historical Mesoamerican maps.

Hudson's Bay takes Ivanka Trump fashion off the shelves

July 18, 2018

Citing a lack of customer interest, Hudson's Bay has removed the Ivanka Trump fashion line from its website and plans to remove it from all stores by this fall.

Sales plunge not a sexy trend for Victoria's Secret

July 18, 2018

June brought a 1 percent dip in same-store sales and a 6 percent plunge in brick-and-mortar same store same-store sales for Victoria's Secret.

Amazon Prime members buy 100M items worldwide during Prime Day event

July 18, 2018

Amazon is celebrating its biggest global shopping event now that its annual Prime Day sales extravaganza has come to an end after 36 hours.

Build-A-Bear strives to make good on marketing promotion gone wrong

July 18, 2018

It wasn't a very warm and fuzzy customer experience the first time Build-A-Bear launched a new marketing promotion called "Pay Your Age" as part of its “Count…

Why technology is key to seamless, frictionless shopping

Dina Townsend, vice president, retail practice leader at RMG, explains that while a key goal of retail is a frictionless customer journey, making it a reality…

Amazon Prime Day boosts overall online sales, retail activity

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Even if competing retailers don’t hold special sales on Amazon's Prime Day, increased consumer activity is likely helping the bottom line for any and all…

Macy's alerts customers to credit card data breach

July 17, 2018

A small number of Macy's.com and Bloomingdales.com customer data was breached between late April and mid June.

Symphony RetailAI taps Todd Michaud to lead retail solutions

July 16, 2018

Todd Michaud is the new president and chief customer officer of the Americas for Symphony RetailAI's Retail Solutions Division.

Gap expanding physidigital strategy across Old Navy stores

July 16, 2018

Old Navy stores across the U.S. are now reflecting parent company Gap's customer experience strategy to blend the physical with the digital.