2018 will bring Lord & Taylor to Walmart.com shoppers

November 22, 2017

Walmart.com and Lord & Taylor are teaming up to launch a flagship store on Walmart's e-commerce site come Spring 2018.

Kagan: Old checkout lanes will choke retail stores

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan has a big list of big questions for today's retailer -- from realizing the need to change to creating both a defensive and offensive strategy.

Consumers will be busy this holiday weekend

November 21, 2017

More than 164 million consumers (69 percent of Americans) plan to shop or will consider shopping between Thanksgiving and Cyber Monday.

Customer support teams find job more challenging than ever

November 21, 2017

More than half, 56 percent, of customer contact center employees are dealing with complex customer issues and 60 percent say the company they work for has left…

Retail is all about delivery, fast and quick delivery

November 21, 2017

The top factor playing into the holiday season is the retailer's capability to deliver product fast and quick.

Technologies poised to change the future of holiday shopping

Harriet Green, general manager for IBM Watson Internet of Things, customer engagement and education, explains how retailers must welcome an early adopter…

Retail sales climbed up a bit in October

November 20, 2017

October delivered a 0.1 percent increase in retail sales, compared to September, and a 4.3 percent gain compared to a year ago.

Survey: Younger shoppers expected to spend the most this holiday

November 17, 2017

Young adults, ages 18 to 24 years old, are expected to spend more this holiday season given more disposable income, according to a survey from the National…

Amazon Go stores may be close to a full 'go'

November 17, 2017

Amazon is gearing up to establish a roster of Amazon Go stores, the cashierless retail strategy the mega etailer has had in pilot for just about a year…

Brick-and-mortar stores aren't dead: They just need a digital makeover

Gil Larsen, VP Americas at Blis explains why retail success is all about inviting consumers in for a visit and ensuring you engage them once they come in.

New York casino taps PARTech to monitor food operations

November 17, 2017

Turning Stone Resort Casino is using ParTech's SureCheck Food Safety and Task Management System to monitor food operations to ensure guest safety, according to…

Offline retailers: Evolve here first to keep up with e-commerce

Jeff Scott, CEO of Infinite Peripherals, shares insight on how retail point-of-sale technology can improve both the shopper's experience and the retailer's…

Hatch Loyalty, Cardfree partner on retailer mobile wallet services

November 16, 2017

Hatch Loyalty is partnering with mobile commerce company Cardfree to bring personalized engagement and mobile wallet services to large retailers, according to…

Free is better than fast when it comes to shipping, say consumers

November 16, 2017

The annual Deloitte holiday survey of consumer trends and spending reveals that nine in 10, 88 percent, of consumers view free shipping as more important than…

Target CEO feeling pretty, pretty, pretty good about growth, holiday strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

One almost expected Target CEO Brian Cornell to break out in a few 'ho ho hos' during a live talk Wednesday following the retailer's third quarter earnings…

6 best practices for thriving in the 'post-human' customer service age

Anand Subramaniam, SVP worldwide marketing for eGain, offers up insight on how retailers can avoid frustrating potential customers and only only survive but…

CVS Health delivering next-day service come the new year

November 15, 2017

CVS Health will debut next-day delivery of drugs and even same-day service come 2018.

Talking With: Verifone chief Joe Mach about retail customer experience strategies

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Verifone North America President Joe Mach shares insight on what retailers are doing, the big trends in play with customer experience and how consumers are…

Stephen Hawking claims AI will destroy humans

November 14, 2017

Artificial intelligence could prove to be deadly to the human race, according to physicist Stephen Hawking, who told the audience at the recent Web Summit in…

Yankee Candle pops up in NYC for holiday buying season

November 14, 2017

One of the newest retail pop-ups in New York City this holiday season is home to Yankee Candle.