Why big data is big news for retailers

by Clare Evans

Unlike ever before, brands can build up a truly accurate picture of their individual customers, as well as overall demographics.

CXPA announces Customer Experience Innovation award winners

May 14, 2014

The Customer Experience Professionals Association (CXPA), an international non-profit organization created to guide and enhance the growing professional field…

Square adds feedback feature to digital receipts

May 13, 2014

Square has announced the launch of Square Feedback, a new product that the company says turns digital receipts into a powerful channel between buyers and…

New survey explores Millennials and how they view loyalty programs

May 13, 2014

PunchTab, a omni-channel engagement and insights platform, has released a new study on Millennial purchase behavior among fashion brands and retailers.

NRF says retail sales were unchanged in April

May 13, 2014

Despite nicer spring weather, consumers tempered their spending in the month of April. According to the National Retail Federation – the world's largest retail…

IBM unveils portfolio of cloud-based engagement tools

May 13, 2014

IBM today announced "IBM ExperienceOne," a new integrated portfolio of cloud-based and on premise offerings that it says will help clients quickly deliver…

Research says most shoppers are regularly 'webrooming'

May 13, 2014

Retail marketing firm Interactions has released its second Retail Perceptions trend report, "The Rise of Webrooming: A Changing Consumer Landscape." The report…

Shelfbucks, Bazaarvoice incorporate product reviews, ratings into beacon-based mobile solution

May 12, 2014

Shelfbucks Inc., provider of an iBeacon-based promotion platform for retail stores, has announced its collaboration with Bazaarvoice Inc. to deliver a higher…

Apple Store experience reportedly about to change with VeriFone partnership

May 12, 2014

Apple reportedly is set to launch a revamped point-of-sale system in its storefronts that will use a VeriFone sleeve capable of accepting EMV transactions and…

Michaels launches online store

May 12, 2014

Michaels has announced the launch of its new inspirational arts and crafts site that offers 24-hour shopping on any computer, tablet or smartphone.

Learning from Heartbleed: 5 ways online retailers can stay safe and ready

Even with protections in place for standard security events, online retailers must understand that Heartbleed was truly an acute event.

Easter shift, warmer weather pushed consumer spending growth up in April

May 12, 2014

First Data Corporation has released its First Data SpendTrend analysis for April 1, 2014 through April 30, 2014, compared to April 2, 2013 through May 1, 2013.

Revel Systems launches pop-up store for local merchants

May 9, 2014

Revel Systems, provider of iPad point-of-sale (POS) solutions, has announced the opening of its first pop-up store in historic Ghirardelli Square, San…

Focus on the customer, not the money

by Shep Hyken — CAO, Shepard Presentations

Perhaps it’s time to refocus. Stop worrying so much about the sale, and just take care of the customer.

Grocery Manufacturers Association responds to 'Fed Up' movie

May 9, 2014

The Grocery Manufacturers Association today released the following statement from President and CEO Pamela G. Bailey in response to the film “Fed Up:” 

Verizon expands customer experience program

May 9, 2014

Medallia, a provider of customer experience management (CEM) solutions, announced it has signed an agreement with Verizon Communications to unify customer…

Improving your culture by sharing your story

by Andrew Sharpe — Retail Strategist, BRANDSPANK

Over the past few years the concept of "storytelling," from a marketing and branding perspective, has gained tremendous momentum. To someone like me, I see…

How new top-level domains will impact retail

The Internet will be facing its biggest makeover yet as branded domain names like .nyc, .shop and .tiffany enter the fray.

How to be smart in a world of dumb retail mistakes

by Kristen Gramigna — Chief Marketing Officer, BluePay

There are no "magic bullets" that will instantly transform your retail store into a customer magnet. But there are steps you can take to avoid sabotaging…

Jimmy Choo parent co. selects Amplience media platform

May 9, 2014

Amplience, a provider of rich media production technology for e-commerce, announced that Labelux, a global provider of high-end lifestyle brands, has selected…