EyeTech eye-tracking system to display at CES

January 3, 2014

EyeTech, a provider of natural user interface technology, will showcase its AEye eye control tech at the upcoming Consumer Electronics Show in Las Vegas. NUI…

Iris Mobile launches proximity-based messaging tool for brands

January 2, 2014

Iris Mobile, a mobile solutions provider offering a text-based rich media messaging platform to marketers, has announced a new solution called proximity based…

Five predictions for customer experience in 2014

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Happy near year! Here are five things that I believe will impact customer experience in the coming months:

Automated retailing kiosk lands in Detroit

December 31, 2013

AVT Inc. announced that its Utique Shop has deployed in the Detroit Metropolitan Airport.

The problem with 'Priced to sell'

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Priced to Sell, an article that appeared in Bdaily Business News, touts the use of auctions to "achieve maximum value" from sales. According to the author…

JC Penney, Sears, A&F make list of 2013's worst CEOs

December 30, 2013

Fox Business has released its annual list of the worst CEOs, and three of the seven slots are reserved for retail leaders.

JD Sports launches in-store PayPal payments

December 27, 2013

The U.K. sports fashion chain JD Sports has launched mobile payments across its six brands and 630 U.K. stores through a partnership with PayPal, Retail Week…

Shorter shopping season cuts into online sales, comScore says

December 27, 2013

E-commerce spending from desktop computers is up 10 percent over a year ago, according to comScore. Shoppers spent $42.8 million during the first 52 days of…

New Burberry concept offers digitally enhanced in-store experience

December 27, 2013

Burberry has opened a new retail concept in London that uses personalized physical and digital experiences, according to Marketing magazine. The Burberry…

Retailers hope day-after sales drive post-Christmas surge

December 26, 2013

You might wonder who has any energy left to go shopping. Retailers will find out today.

Late flurry of online sales nails UPS, retailers

December 26, 2013

A number of large retailers that promised to deliver goods before Dec. 25, including Amazon, Walmart and Kohl's, missed some of their deadlines, and the finger…

What the future holds for retail iPad apps

From low-bandwidth video to eco-friendly communication, the tablet will transform retail even more than it already has.

Is digital signage enough to deliver great retail experiences?

A creative director offers three ways to do more with your in-store screens.

UK retailers could see a very green Christmas Day online

December 23, 2013

U.K. shoppers waiting till the 11th hour and 59 minutes could result in a record-breaking online Christmas Day shopping splurge, with 117 million visits to…

Three ways to improve local customer experiences during the post-holiday rush

For many retailers, the post-holiday rush can be just as challenging as the holiday shopping season.

Report says Millennials find holiday promotional 'games' deceitful and manipulative

December 20, 2013

It's an opportunity for progressive retailers to connect in a more relevant manner to a new generation of shopper. Consumer attitudes about holiday retail are…

Sports Authority goes live with shopkick

December 20, 2013

Shopkick has announced it has partnered with Sports Authority, one of the largest full-line sporting goods retailers in the United States. All shopkick users…

Study says shopper satisfaction up 23 percent since 2008

December 20, 2013

Motorola Solutions has unveiled the results of its seventh annual Holiday Shopping Study which found that overall in-store satisfaction has grown 23 percent in…

Target reports massive card data breach, as many as 40 million affected

December 19, 2013

Target released a statement this morning acknowledging that it was hit by a massive card data breach between Nov. 27 and Dec. 15. According to the statement…

Report suggests that private label, national brands must work together

December 18, 2013

About one year ago, Information Resources Inc. predicted that private label in the United States had hit a proverbial glass ceiling. This prediction has proven…