The Brain Exchange: Customer service training

At this year's Retail Customer Experience Executive Summit, Retail Doctor Bob Phibbs led a table discussion on customer service training. Here is his brief…

The Brain Exchange: Interactive guest experiences

At this year's Retail Customer Experience Executive Summit, Tricia Murphy of NEC led a table discussion on interactive guest experiences. Here is her brief…

The Brain Exchange: Employee-driven results

At this year's Retail Customer Experience Executive Summit, Evencia Leite of Trendsource led a table discussion on how to drive employee-driven results. Here…

Neiman Marcus, Bergdorf Goodman to permanently offer free shipping and returns

October 2, 2013

The Neiman Marcus Group announced that it would begin offering free standard shipping and returns for all domestic purchases made online and in-store. The…

Catalog Spree and Google partner on interactive ad content

October 2, 2013

The "digital mall" service Catalog Spree announced it has teamed with Google to distribute interactive retail catalogs and lookbooks on the Web through…

Global omnichannel study finds categorical, geographical variations

October 2, 2013

A new study from the research firm GfK study suggests that consumers are freely mingling in-store visits, online product research, and other information…

Jeff Fromm talks marketing to Millennials

At this year's Retail Customer Experience Executive Summit, Barkley marketing executive Jeff Fromm discussed showrooming, marketing to Millennials, and why…

Study: Vantiv profiles the 'omniconsumer' of the future

October 1, 2013

Payment processing services provider Vantiv Inc. has released a new primary research study on the impact of omnicommerce and mobile banking trends on consumers…

Home Depot tops benchmark for digital gifting

October 1, 2013

RSR Research today unveiled the results of the benchmarking report "Digital Gift Cards: The Good, The Bad, And The Ugly." Based on the evaluation criteria, the…

Report: M-commerce grew 24 percent over the last 12 months

Consumers are increasingly turning to their smartphones and tablets for specific retail activities.

Webinar on customer experience measurement available on demand

September 30, 2013

On September 18, Retail Customer Experience hosted "How to truly make a difference with your customer experience measurement program," a free live webinar.

Amazon notches top spot on mobile retail benchmark

September 30, 2013

Amazon has topped the latest eChannel Retail Benchmark study from eDigitalResearch after the Internet giant's mobile channels outperformed the brand's popular…

Google's BufferBox kiosks make California debut

September 30, 2013

Google announced today on its commerce blog the first expansion of the BufferBox program since acquiring the kiosk start-up last year. Mike McCauley, product…

After pilot project, regional grocery will expand mobile payments program

September 30, 2013

An Oklahoma City-based supermarket chain has concluded a mobile payment pilot program and will soon expand it. Homeland Stores, a 78-store regional chain…

Pay no attention to the man behind the curtain

by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.

The Grocery Manufacturers Association (GMA) has a new website called The Facts About GMOs. I’ve spent time reading through the various articles and op-eds…

How to replicate Disney's first-class customer experience

by Gary Edwards — Chief Customer Officer, Emathica

The Walt Disney Company has been pleasing audiences with its multi-faceted approach to entertainment since 1923. The envy of marketing executives around the…

The Connected Store

The ability of in-store devices to communicate with each other offers the potential to create an entirely new customer experience while at the same time…

Nickelodeon Digital Shop-In-Shop, Times Square

Nickelodeon came to IDL Worldwide and sister agency Crack Experience, part of Matthews Brand Solutions, to take their brand's retail experience to the next…

Transforming the customer experience with retail kiosks

by Lucy Bateman — Business Development Manager, Cammax Limited

The customer is at the forefront of any retail business. A satisfied customer leads to loyalty, which results in maximized sales. Meeting the consumer's…

Webinar on mobile app conversion rates available on demand

September 27, 2013

Mobile Payments Today and Jumio presented a live webinar, "How Travelocity Increased Conversion Engagement on its Mobile Apps," on Sept. 19.