The retail customer experience: In banking, pharmacies and other locked-in-customer situations

by Micah Solomon — president, four aces inc

To discuss why the retail customer experience matters, even when your customers are locked into buying from you, we need to back up a step or two: When you’re…

Should retail selling floors encourage English-only?

Whole Foods is reviewing its language policy after two Spanish-speaking workers said they were suspended for complaining about it.

Retail trends in customer experience

by Gary Edwards — Chief Customer Officer, Emathica

With today’s consumers looking for more out of their retail experiences and actively seeking out opportunities to build relationships with the brands that…

Commentary: Breaking down silos with in-store mobility

Innovative retailers are creating a richer customer experience with mobile devices.

RPI taps Merchant Warehouse for engagement platform

June 11, 2013

Merchant Warehouse, providers of payment technologies and merchant account services, recently announced a partnership with Retail Pro International to bring…

European provider of ESL tech turns to NFC

June 11, 2013

Identive Group Inc. today announced that Store Electronic Systems, France-based providers of electronic shelf labeling (ESL) systems for food and non-food…

Amazon expands grocery delivery to LA

June 11, 2013

Amazon is taking another bite out of the grocery segment with this week's expansion of its same-day grocery delivery service to Los Angeles, according to Wired.

Costco to eliminate self-checkout from stores

June 10, 2013

Costco CEO Craig Jelinek announced last week the company's plans to eliminate self-service checkout from its stores.

Consumers are rewriting the rules of retail in China

In a country that measures time in centuries, retail is changing overnight.

Startup Ordoro launches multichannel synchronization for e-commerce

June 6, 2013

Ordoro, a company that helps retailers manage everything that happens after an order is placed on their website, today announced its latest offering …

Window shopping gets real with eBay's 'shoppable windows'

June 6, 2013

EBay Inc. is launching a solution for storefronts aimed at increasing a retailer's sales — and keeping the commerce flowing even after business hours.

Mobile engagement is now a consumer expectation

by Alicia Kelso — Editor, QSRWeb.com

Experts predict mobile payments will reach critical mass in the next few years.

TimeTrade amps up retail solutions with kiosks, digital signage

June 6, 2013

TimeTrade, providers of online appointment scheduling technology for businesses, has announced upgrades to its TimeTrade Retail solution that it says will…

Intel leading webinar on digital touch points in retail

June 6, 2013

DigitalSignageToday.com and Intel Corp. are hosting a live webinar, "Content Management Strategies for Digital Touch Points in Retail," at 2 p.m. eastern on…

New study reveals a growing appetite for self-service among consumers

June 5, 2013

Personalized automation may be the ticket to winning the wallets of global consumers, according to the Cisco Customer Experience Report released today.

Infinite Peripherals intros mobile POS device

June 5, 2013

Mobile point-of-sale device provider Infinite Peripherals Inc. today launched the Linea Pro 5 with Apple Lightning connector. The newest MFi-certified device…

National Retail Federation launches new website, jobs board

June 5, 2013

The National Retail Federation today announced the launch of its content-driven website, thisisretail.org, as well as Retail Jobs powered by NRF, a recruiting…

Steve Madden turns to MICROS to boost e-commerce presence

June 5, 2013

Information technology provider MICROS Systems has announced a partnership with footwear and accessories retailer Steve Madden to reinvigorate its e-commerce…

Sport Chek Retail Lab cultivates tech-heavy customer experience

by Christopher Hall

The Canadian sporting goods chain created an award-winning retail environment at its flagship in Toronto.

ShopKeep POS named a top private company

June 4, 2013

ShopKeep POS, an iPad POS provider to brick-and-mortar merchants, announced it has been named to the Red Herring Top 100 leading private companies in the U.S.