Aussie store fights showrooming with $5 'just looking fee'

March 26, 2013

A specialty food store in Brisbane, Australia, has come up with a way to combat showrooming, and a photo of its strategy has gone viral on Reddit. 

Reinvention another key to retail's future

March 25, 2013

According to a recent article on brandchannel.com, the future of retail hinges not only on the successful adoption of new technologies, but also the retailer's…

This is the most popular customer service question ever

by Micah Solomon — president, four aces inc

“How should I compensate a customer for a service or product failure?”

McCormick World of Flavors store

The 3,818 square foot store in Baltimore, MD is an experiential brand showcase featuring McCormick global leadership in flavor through three platforms…

Shopbust launches mobile mystery shopping platform in Asia

March 22, 2013

The Singapore-based startup Shopbust announced the launch of its fully automated, online mystery shopping platform that helps brands measure customer service…

Americans won't pay for same-day delivery ... or will they?

New research reinforces the premise that online shoppers expect free shipping.

Oscar de la Renta brings True Fit to online shoppers

March 21, 2013

Oscar de la Renta is refreshing the customer experience on its e-commerce site by offering personalized shopping and fitting profiles with True Fit technology…

3M's Virtual Presenter shows retail possibilities

by Christopher Hall

After its SXSW debut, 3M talks about its new virtual avatar for digital merchandising.

Restaurants reel in customers with retail

March 21, 2013

According to a recent interview aired on Minnesota Public Radio, there is a growing trend toward restaurant establishments serving a side of retail. And not…

Amazon gets the press, but Alibaba and Asia are surging in online sales

by Chris Petersen — Owner, IMS

Come and meet Chris at this year's Retail Customer Experience Executive Summit! Registration is now open, and early-bird pricing is in effect.

Walmart expands Scan & Go to 12 more markets

March 20, 2013

Walmart announced it is expanding the Scan & Go checkout app to a dozen more markets, nearly tripling the number of stores involved in the pilot program…

Market Force study reveals more shoppers trying new retailers

March 20, 2013

Research from a new Market Force study reveals H&M, Kohl's and Macy's are luring the most potential new consumers into their stores. Rounding out the top…

Insights from eGain to lead multichannel strategy at JD Williams

March 20, 2013

Customer engagement solution provider eGain announced today that it was chosen by U.K. retailer JD Williams to lead its multichannel strategy. JD Williams…

Walmart CFO announces plans for fulfillment centers

March 19, 2013

During a presentation at last week's Bank of America Merrill Lynch Consumer and Retail Conference, Walmart's CFO Charles Holley said developing a "next…

Walmart tops list of most valued retail brands

March 19, 2013

Interbrand released its Most Valuable Retail Brands list for 2013 and the U.S. section is topped by the largest retailer on the planet — Walmart.

Cali store using robotics to compete with online retailers

March 19, 2013

For former Amazon executive Nadia Shouraboura, jeans and robotics are proving a successful combination. An article in the Seattle Times features Shouraboura's…

Caribou Coffee to cut ties with JCP

March 18, 2013

JC Penney suffered another blow last week with the announcement that Caribou Coffee will no longer open shops inside of the retailer's revamped stores.

Canada's Joe Fresh setting up JC Penney boutiques

March 15, 2013

The cheap-chic style of Canada's Joe Fresh retail chain is setting up shop in approximately 700 newly renovated JC Penney stores, according to ctvnews.ca.

Samsung Galaxy S4 reinvents the barcode

by James Wester — Editor 1, Mobile Payments Today

The new smartphone adds features tailored to mCommerce.

Millennials the target of Aeropostale's new store prototype

March 14, 2013

Teen retailer Aeropostale is shedding its formerly logo-heavy brand and working to boost sales through increased engagement with millennials. An article on…