An amazing customer experience from TSA?

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

Last Friday I was in line for security at Logan airport. I noticed that there was only one agent checking IDs, so I figured this was going to be a long and…

GiftWise kiosk wins PayBefore award

February 1, 2013

Paybefore has chosen Self-Service Networks' GiftWise Gift Card Kiosk as a winner in the 7th annual Paybefore Awards in the Best Retail Merchandising category.

Facebook offers gift cards, moves closer to retail market

February 1, 2013

Facebook took another step into the retail market yesterday with the introduction of gift cards that consumers can use at Target and a handful of other…

French made: Tax on personal data could cause dust up

by Bryan Pearson — President, LoyaltyOne

If there is one thing the French government is not laissez-faire about these days, it is taxes. But its recent proposal to attach tariffs to personal…

Commentary: Whole Foods' 'drink while you shop' plan won't work for most retailers

Whole Foods in Washington, DC not only has a bar in-store, but lets shoppers carry their drinks while they shop.

Retail Top 100 2012, No. 7: Assortment localization

January 31, 2013

NRF 2013: HP Concierge

Andy Bowden, the strategic marketing manager at HP, shows off the ADA compliant concierge kiosk at their booth at NRF. 

NRF: Foresee talks about the importance of multichannel

At this year's NRF show, Larry Freed, president and CEO of Foresee discusses the increasingly multichannel behavior of shoppers, including some findings from a…

HMV sacks employees, forgets to change the Twitter password

January 31, 2013

HMV's Twitter feed got a lot of attention today, but not for any reason that the company can be happy about: Angry employees that were being let go in a "mass…

RFID applications for retail to display at EuroCIS

January 31, 2013

Enso Detego GmbH, specialists for RFID solutions, announced what it said are new possibilities for the use of RFID in fashion retail ahead of the EuroCIS…

Retail Top 100 2012, No. 8: Experience design

January 30, 2013

Intel's interactive display spices up the customer experience

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

A scent-based game for the McCormick spice company engages the consumer with the power of smell.

SeePoint gets rugged with intro of outdoor kiosk

January 29, 2013

A new kiosk system by SeePoint Technology boasts weather preparedness in the event of extreme heat and cold or the occasional deluge of rain. The all-weather…

Sporting goods store unveils 'retail lab' with in-store tech

January 29, 2013

The Canadian sporting goods retailer Sport Chek today unveiled a tech-heavy retail lab at its flagship store in Toronto. Utilizing interactive kiosks, digital…

Voto app brings democracy to shopping

January 29, 2013

Retailers looking for a tool to boost customer engagement have a new mobile application to add to their array of choices. The iPad kiosk company ArmorActive…

Retail Top 100 2012, No. 9: iTunes

January 28, 2013

Kramer Electronics and ComQi sign global strategic partnership agreement

The agreement provides Kramer Electronics with exclusive manufacturing, sales and marketing rights for ComQi’s (former Minicom Digital Signage) Media…

NRF: Voice feedback tool from Saygent

At this year's NRF show, representatives from Saygent were demonstrating their new voice feedback tool, which aims to capture customer sentiment and feedback…

Mobile printer helps with line busting

Star's Jon Levin explains to Cherryh Butler, editor of fastcasual.com, how its new series of mobile printers can help retail and restaurant staff quickly…

Amazon Fresh expanding to more ZIP codes

January 28, 2013

Doorstep delivery of supermarket groceries could soon be available in more neighborhoods. Internet giant Amazon.com launched the grocery delivery service…