Customer service greatness, as taught to us by PBS

by James Bickers — Editor, Networld Alliance

Here's an amazing story that any retailer can learn from, a story about the power of surprise and going above-and-beyond for the people that interact with…

When Must is Always, Should is Most of the Time, and Never is Out of the Question

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

One thing that fascinates me when working with retail chains is seeing the different levels of performance that spring from the same retail strategy.  Each…

Triggering An Avalanche

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

 Will social media marketing...

Next gen iPhones, iPads to support NFC

by James Wester — Editor 1, Mobile Payments Today

January 24, 2011

According to Bloomberg, Apple Inc. will ship the next generation of its iPhones for AT&T Inc. and the iPad 2 with support for near-field communication…

Walmart's healthy new turn: What it means for IT, competitors

The retailer's recent announcement represents yet another dramatic reinvention of the Bentonville giant.

JCPenney shutting down catalog operations

January 23, 2011

In an effort to "focus on its highest potential growth opportunities by reducing investment in areas of the business that no longer contribute meaningfully to…

Kwik Trip selects Radiant Systems technology for its convenience stores

January 23, 2011

Radiant Systems today announced a new agreement with Kwik Trip, a Wisconsin-based petroleum and convenience store retailer with 425 locations, to equip its…

Harnessing the power of the mobile web

Mobile web is more than just the mobile website - it's an entirely different paradigm of use.

Report: Consumer goods, apparel, electronics are top targets for retail RFID

January 18, 2011

Forty percent of 125 survey respondents said a pilot store is part of their RFID roll-out strategy, according to a study released by Aberdeen Group.

You are what you eat: Kiosk predicts favorite recipes based on consumers' looks

January 18, 2011

Ever wonder if your appearance screams chicken or fish? Now you can find out, at kiosks developed by Intel and Kraft. The grocery store kiosk scans a person's…

Usablenet enables PayPal Mobile Express Checkout

January 18, 2011

Usablenet today announced integration with PayPal's mobile payments product, Mobile Express Checkout, to enhance payment offerings on clients' mobile websites…

Under Armour prototype store

The design firm partnered with Under Armour to create the first manifestation of its brand in a full-line retail environment.

Checkpoint intros open EPC number management solution for apparel retailers

January 17, 2011

Checkpoint Systems Inc., a global supplier of shrink management, merchandise visibility and apparel labeling solutions for the retail industry and its supply…

AisleBuyer, Alliance Companies announce partnership

January 17, 2011

AisleBuyer LLC, provider of mobile checkout solutions, announced today that it has formed a strategic partnership with Alliance Companies, a leading expert and…

8 reasons why proximity marketing will matter for retailers in 2011

Proximity marketing exploits activities that consumers are already involved with, and enjoy.

Price: An Economic Indicator?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

 Can pricing...

NRF: Planar launches kiosk-friendly technology (VIDEO)

Planar's Matt Walsh demonstrates how to use the company's new touch-screen LCD monitors.

NRF: Retailers learn about C-tailing from NCR (VIDEO)

January 16, 2011

NCR Corp representatives were at the National Retail Federation's Big Show last week in New York City to sell retailers on C-tailing, a solution that converges…

Increasing retail ROI through collaborative communication

Collaborating around the customer ensures that everyone's needs are met, especially that customer.

Top 100: 89. Disney

Disney’s purchase of Marvel Entertainment last August was merely a foreshadowing of the entertainment giant’s recent spate of creative leaps and innovative…