Retail loyalty’s big leap

by Sharon Goldman — Senior Director, COLLOQUY

My former DMNews colleague, Nathan Golia, wrote a great piece about the growth of retail loyalty programs in a past issue — which I must say, if I can toot…

Urban Outfitters selects Starmount to develop mobile POS

June 21, 2010

Starmount today announced it has signed an agreement with global retailer Urban Outfitters, Inc., to develop an in-store mobile POS application. Deployed on…

Are You Driving Your Customers Away?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

One of my favorite vendors... ...is pushing me away. I’ve had my cellphone with the same provider for close to six years.  Yes, I was late in adopting the…

Study: Online shoppers expect more from the in-store experience

June 20, 2010

Sterling Commerce, an AT&T Inc. company, has announced the results of its annual research into consumer shopping behavior across retail channels. The…

Finding retail marketing insight from within your database

Extracting business insight from raw data is possible through the establishment of a sound analytics process.

Top 100: 9. Holiday 2008

According to the NRF, the 2008 holiday shopping season was the most challenging one in years for retailers. It was a perfect storm of negative forces that…

RBM Technologies introduces solution for product-level merchandising execution

June 17, 2010

RBM Technologies, provider of in-store visual merchandising management solutions for retailers, has announced a new product offering to help retailers optimize…

Gold Mobile launches GoMo Wallet

June 17, 2010

Gold Mobile has introduced its “GoMo Wallet,” a new mobile-based Software as a Service (SaaS) customer loyalty solution that provides a scalable, highly secure…

Top 100: 10. The future of the shopping mall

Once the Mecca of the shopping experience, the shopping mall has lost its prominence as both a cultural force and a practical necessity. In October of 2008…

Six best practices for managing local retail search results

Inaccuracies in listings across multiple local search platforms can result in a significant brand identity crisis.

Toys R Us unveils prepaid shopping card as layaway alternative

June 15, 2010

Recent financial hard times have led to resurgence in the use of layaway at retail, but Toys R Us is taking the concept one step further. According to a press…

Sears launches online platform for Blue Crew

June 15, 2010

Sears is taking its Blue Crew, "the trusted experts at Sears who help in-store customers get exactly what they need," onto the Internet.According to a press…

Excerpt: The Retail Doctor's Guide to Growing Your Business

How understanding the four types of retail employees can help you improve customer service.

Redbox to get Paramount DVDs on day of release

June 15, 2010

According to Andrew Stewart of Variety, Paramount Home Entertainment and redbox have announced a joint licensing agreement that will make Paramount titles…

Blockbuster competitor tests game kiosks

June 15, 2010

While NCR. Corp. and Blockbuster have been battling for inroads against redbox in Texas, the industry-leading DVD rentor is adding video games to its machines…

Q&A: CIT's Burt Feinberg

A leading provider of asset-based credit to retailers talks about the economic downturn and the months ahead for retail.

Top 100: 11. Zappos

"At Zappos.com, Customer Service Is Everything. In Fact, It’s The Entire Company."Known primarily as an online shoe retailer, Zappos clearly has its heart in…

Target executive to talk interactive multichannel at retail summit

June 15, 2010

The Art of Waiting

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

When Apple Computer announced the Apple Store, more than one industry pundit predicted the project’s demise. "Apple is a technology company," they said. "They…

Does Starbucks’ new free Wi-Fi offer really raise the loyalty bar?

by Sharon Goldman — Senior Director, COLLOQUY

No one who loves Starbucks doesn’t love the fact that they’re now offering free Wi-Fi in its over 6500 locations, right?  My question is: How much will this…