Sharp 108-inch LCD makes impact at the In-Store Show

June 29, 2009

LONDON — Screen Media Support (SMS) has implemented Sharp's 108-inch LCD screen, powered by signagelive, at the In-Store Show, part of marketing Week Live! in…

Urban Outfitters expands mobile marketing efforts

June 29, 2009

GREENBELT, Md. — Urban Outfitters announced it has selected Acuity Mobile as its mobile marketing provider to extend its experience into the mobile world.

The SteriStation hand-sanitization kiosk

A look at SteriLyfe's SteriStation kiosk, which is made from lightweight, recyclable plastic and can withstand more than 5,000 uses. The kiosk offers free hand…

CVS testing virtual gift cards

June 28, 2009

Progressive Grocer: CVS/pharmacy last week launched a new e-gift card program that offers its customers the convenience of purchasing personalized gift cards…

What recession? Retailers still spending on store maintenance, upgrades

June 28, 2009

Building Design & Construction: Not all is bleak on the retail construction scene. Though most retailers have scaled back their new store development plans…

New, smaller Meijer concept coming to Chicago

June 28, 2009

Display & Design Ideas: Grand Rapids, Mich.-based supercenter chain Meijer plans to open a new smaller-format, grocery-focused store in the Chicago suburb…

Food Lion promotion encourages shoppers to stock up on private brands

June 28, 2009

In-Store Marketer: Food Lion staged an incentive this month enticing shoppers to stock up on private label products. From May 27 to June 23, the chain offered…

Fighting online shopping cart abandonment

While most e-commerce sites measure conversion, many do not take a structured and proactive approach to abandonment.

In-store uses for smartphones

June 25, 2009

ClickZ: In the e-commerce world, we're all figuring out what multichannel applications can be built for this new breed of phone. Amazon and others let you buy…

The five myths of customer service: What you don't know is hurting your business

A wiser approach than just pushing sales is to harness word of mouth and improve customer experience.  

Pan-Oston program helps distributors improve estimate and order efficiency

June 24, 2009

BOWLING GREEN, Ky. - Pan-Oston has announced the release of its newest sales tool for its distributor customers. This Web-based C-Flex Order Configurator is…

Is customer experience relevant in tough economic times?

Certain trends lead to the growth in customer experience attention and investment.

Column: Younger generations expect less customer service

June 23, 2009

Kansas City Star: "Most teens and college students, I think, have become accustomed to dealing with salesmen whose only job seems to be ringing up your…

Blog: Apple's magical retail experience in its global stores

June 22, 2009

Information Week: A professional investor who's used PCs for 20 years relates the superb retail experience he had at the Apple Store in Tokyo, and emphasizes…

2D bar codes put marketing messages at shoppers' fingertips

June 22, 2009

The Packer: Entering a supermarket, a person is faced with thousands of choices of what to buy, pitting fruits and vegetables in the produce department not…

Best Buy exec: We're testing video game trade-in kiosks

June 22, 2009

LOUISVILLE, Ky. — In an entry posted today on his blog, BarryJudge.com, Best Buy's chief marketing officer announced a test of video game trade-in kiosks in…

Forrester to host Customer Experience Forum 2009 in New York

June 21, 2009

NEW YORK — Forrester's first-ever Customer Experience Forum will bring together customer experience professionals from top companies that share one thing in…

Nokia enhances retail experience in the UAE with new stores

June 21, 2009

Albawaba.com: Nokia announced the expansion of its Nokia Franchise Stores with the addition of its 5th Nokia Store in the UAE at Bawadi Mall, Al Ain. Designed…

Supermarkets intensifying online non-food push

June 18, 2009

Retail Week: Supermarkets look likely to steal a further slice of general retailers' sales as both Tesco and Sainsbury's revealed plans to extend their…

Opinion: The fine art of reading customers

June 18, 2009

Publisher's Weekly: Training staffers to read customers' signals can lead to much better, more successful experiences for both customer and retailer. Though it…