Study: Electronics retail gets high marks for customer satisfaction

November 3, 2008

ARLINGTON, Va. — Consumers are very satisfied when shopping online and at traditional retail outlets for consumer electronics, according to new data from the…

National Grocers Association endorses Pan-Oston tech

November 2, 2008

BOWLING GREEN, Ky. — Pan-Oston, a designer, developer and manufacturer of retail checkout products, including lanes, counters and self-checkout solutions, as…

ISMI grows, adds speakers

by James Bickers — Editor, Networld Alliance

Show will bring together more than 300 retail solution providers.

Hardware chain adds customer behavior analytics from Quantivo

November 2, 2008

SAN MATEO, Calif. — Quantivo, a provider of customer behavior analytics technology, announced that Orchard Supply Hardware (OSH) has deployed Quantivo Retail…

Helius releases PowerPoint plug-in for digital signage content

November 2, 2008

LINDON, Utah — Helius, a Hughes company, announced the availability of MediaAuthor 2.0, a software application that works as a plug-in to Microsoft PowerPoint…

COVER: Telling the story with color

by James Bickers — Editor, Networld Alliance

November 2, 2008

Designer and television host Christopher Lowell on how retail design and the colors it uses communicate a narrative and build a shopping experience.

Top five tools retailers need to survive

November 2, 2008

Think good service is the surefire way to customer satisfaction? It is - but the rules are changing to include far more than 'may I help you?'

Leveraging loyalty

November 2, 2008

Key ways you can use data to create an unforgettable experience

Editor's letter: Give the people what they want

by James Bickers — Editor, Networld Alliance

November 2, 2008

Our editor ponders the phenomenon of "crowdsourcing"

Checkout: What really meets the eye

November 2, 2008

The colors we all see and their untapped power

Wal-Mart unveils new 'understated' store design

October 30, 2008

The Atlanta Journal-Constitution: Style at a Wal-Mart used to mean a clean cut on the side of a box so customers could get their products right from the case.

Targeting attractive segments in tough times

Many shoppers are going "full spend ahead" despite the economy.

Research: Poor customer service will cause 62% of Europeans to change provider

October 29, 2008

A study commissioned by DHL Express, the world's leading international express company, has revealed that the average European consumer spends more than two…

Big grocery chains testing smaller stores

October 29, 2008

MSNBC/AP: PORTLAND, Ore. — Grocery stores, like consumers' food budgets, are shrinking. This month Wal-Mart Stores Inc. opened four pilot Marketplace stores in…

OVAB releases audience measurement guidelines for digital out-of-home media

October 29, 2008

NEW YORK - The Out-of-Home Video Advertising Bureau (OVAB) unveiled the details of the group's Audience Metrics Guidelines ("Guidelines") and recommended…

Best Buy analyzing shopper traffic with Verint

October 28, 2008

MELVILLE, N.Y. — Verint Systems Inc. announced that its Nextiva Retail Traffic Analysis solution is being used by Best Buy Co. Inc. as part of a program…

Baby food giant enhances multichannel CRM

October 28, 2008

CHICAGO — Sword ciboodle, provider of customer-oriented business software and services, announced that it is working with U.K. baby food giant Nutricia Ltd. to…

Four out of 10 shoppers influenced by social media

October 28, 2008

SEATTLE — Four out of 10 consumers have made a purchase based on advertising they saw on a social media site, and 76 percent welcome advertising on social…

Escalate e-commerce tool adds social merchandising features

October 28, 2008

SAN DIEGO — Escalate Retail announced its partnership with PowerReviews, provider of customer reviews and social merchandising solutions.

Netkey software achieves 'Ready for IBM' status

October 27, 2008

EAST HAVEN, Conn. — Netkey, a provider of solutions for self-service kiosks and digital signage, has successfully completed validation of its Netkey Software…