News & Media
Short may not be sweet for online product descriptions
September 18, 2008
SMART COMPANY (Australia): A recent online retail customer experience survey found that around 60 percent of top e-commerce sites used very brief product…
read nowSTUDY: Online retail tough, but cohesive experience still elusive
September 17, 2008
Investor's Business Daily: A jittery economy doesn't seem to be unnerving the nation's online retailers. But one dark cloud inside the silver lining is the…
read nowBest Buy opens first Mobile store in Canada
September 17, 2008
(Canada) MarketNews: The store concept is focused on selling mobile phones, contracts and accessories, but there are a few differentiating factors that will…
read nowOffer employees $2K to quit? It works for Zappos
September 17, 2008
Tech.Blorge: Zappos, the enormous online shoe and accessory retailer on track to top $1 billion in revenue this year, has an unusual strategy to retain the…
read nowDiebold provides support for Catalina's checkout printers
September 17, 2008
NORTH CANTON, Ohio — Diebold Inc. is providing on-site service and support for Catalina Marketing's network of point-of-sale printers in more than 25,00…
read nowSHOP.com adds merchants to its site search
September 16, 2008
LAS VEGAS — SHOP.com, a destination-comparison shopping engine designed for women, has added merchant partners Land of Nod, Perry Ellis, Chiasso and Office…
read nowHP powers retailers with POS, invoice-processing systems
September 16, 2008
HONG KONG — HP has introduced a range of scalable products and solutions for retail businesses that are designed to help drive an enhanced customer experience…
read nowL.L.Bean to open retail store in Beijing
September 16, 2008
FREEPORT, Maine — L.L.Bean, a leading U.S. retailer of outdoor gear and apparel, says it plans to open its first store in China this month. According to a…
read nowOnline retailers get help with conversions
September 15, 2008
SAN FRANCISCO — Customer reviews and social-merchandising-solutions company PowerReviews and organic search solutions provider YourAmigo have announced a…
read nowTokyo's largest electronics store deploys YodobiTV Network
September 15, 2008
TOKYO — Scala, a provider of end-to-end solutions for the connected signage market, has announced it is working with Tokyo's largest retail consumer…
read nowTouchscreen survey kiosk enhancement adds multimedia content
September 14, 2008
SAN LEANDRO, Calif. — With Opinionmeter International's SurveyManager application upgrade, customers can include multimedia content within their survey…
read nowStore generics boosted by bad economy
September 14, 2008
Buffalo (N.Y.) News: As budgets get tighter and food gets more expensive, American shoppers are increasingly switching to store brands — even upper-income…
read nowBuyers snap up organic hygiene items
September 14, 2008
(Forth Wayne, Ind.) Journal Gazette: Sales of natural personal-care products are growing strongly, despite a softer U.S. economy. Even with high prices for…
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Web tools to help reach customers
by Tracy Kitten — Editor, AMC
Retailers use Web tools to localize content and touch a broader audience.
read nowCCEO? Companies weigh adding chief customer-experience officers
September 11, 2008
ClickZ: When Gartner analyst Ed Thompson spoke at his company's CRM Summit, he discussed the trend of uniting customer-experience initiatives in a single…
read nowDesigners need bigger role in customer experience: Brunner
September 11, 2008
DEXIGNER: The huge success of design-driven products like the iPhone demonstrates how the good design practice can drive business to new heights. Designers…
read nowFrito-Lay uses fake store to watch customer behavior
September 11, 2008
BNET: When Frito-Lay wants to see the impact of a packaging change or an end-cap display, the Dallas salty snack purveyor no longer has to wait for sales…
read nowRemote Media technology pilot leads to retail award placing
September 10, 2008
Cambridge Network: Remote Media has announced that the pilot project for "Thomson Video Touch Kiosks" has secured a place in the finals of the 2008 Retail…
read nowMicrosoft 'gurus' will help customer choose Vista at retail
September 10, 2008
Yahoo!: As part of its $300 million marketing campaign to promote Windows Vista, the company is planning to deploy customer service reps into major retailers…
read nowStartup will show how 'green' products really are
September 10, 2008
Wired: Ever since companies across America, from Exxon to Wal-Mart, started "going green," scientists, environmentalists and skeptics have all been wondering…
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