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News & Media

Retailers to discuss 'green' initiatives at NRF

December 19, 2007

WASHINGTON, D.C. — Speakers at NRF's 97th Annual Convention and EXPO, January 13-16 in New York City, will teach retailers how to Dream Big and Dream Green.

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Home Depot launches project-oriented store

December 19, 2007

RICHMOND HILL, ON. — The Home Depot Canada is changing the way customers shop for home improvement projects with the opening of its first project-orientated…

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One in five shoppers will favor 'green' retailers this season

December 19, 2007

USA Today: One in five people surveyed said they will buy more eco-friendly products this holiday and shop more at "green" retailers that make efforts to save…

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NRF: U.S. should follow Europe's lead on 'hidden' credit card fees

December 19, 2007

WASHINGTON, D.C. — The National Retail Federation welcomed a ruling by the European Commission that hidden fees currently charged by MasterCard to process…

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Best Buy, Circuit City compete for NY holiday shoppers

December 19, 2007

USA Today: Consumer electronic rivals Best Buy and Circuit City are battling head-to-head in Midtown Manhattan this holiday season. The duel was set up when…

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Measuring and managing the customer experience

December 19, 2007

Retailers must measure, manage and improve the experiences of their customers, in order to grow their businesses effectively.

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Harley-Davidson integrates HVAC with other in-store systems

December 19, 2007

Keeping one of the largest motorcycle dealerships in the world comfortable and efficient required an elegant solution as distinctive as Harley-Davidson itself.

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Interactive signage gives power to the people

December 19, 2007

A new trend in digital signage is emerging that combines the strength of digital signs with the interactivity of digital kiosks. For many areas, such as retail…

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Fossil integrates retail, wholesale operations

December 19, 2007

The global watch and accessory company wanted to integrate information systems for its growing retail operation with the SAP software environment that…

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Marks and Spencer saves money with supply-base refocusing

December 19, 2007

A.T. Kearney worked with Marks and Spencer and their leading suppliers to deliver cost savings from supply-base re-focusing, joint retailer/supplier process…

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Whole Foods to get rid of plastic bags

December 19, 2007

Progressive Grocer: In a first step that may soon spread companywide, Whole Foods Market said yesterday that it will no longer offer plastic grocery bags at…

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New retail trend: 'park-your-husband lounges'

December 19, 2007

Forbes: When men accompany their ladies on a shopping trip, the last thing stores — and women — want is a nagging, bored husband. After all, the more time…

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Now hear this

by James Bickers — Editor, Networld Alliance

December 19, 2007

In-store audio blazes beyond the blue light special.

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HP launches RFID solution for retail

December 19, 2007

Business Standard: Hewlett-Packard has launched RFID products for the Indian retail market. The new offerings designed specifically for the supply chain would…

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Breaking the rules of retail

by James Bickers — Editor, Networld Alliance

December 19, 2007

Charging a fee for customer service? Asking shoppers to make an appointment for help? These might be the kiss of death for most retailers, but not Apple.

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Trading places

December 19, 2007

Customer empathy is the best way to better customer service.

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Personalized marketing

December 19, 2007

Influence positive customer experiences through psychology.

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Is your live TV legal?

December 19, 2007

Digital signage that incorporates network programs is legal only if licensed correctly. Here are pitfalls to avoid.

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What does online shopping really cost employers? About $7

December 18, 2007

Forrester Research released a composite overview of the "typical" multi-channel shopper - someone who shops online, through catalogs and in retail stores.

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Survey: customer service trumps price

December 18, 2007

A recent benchmark survey on "The State of Retail Workforce Management," conducted by Retail Systems Research (RSR), and sponsored by Kronos Inc., indicates…

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