News & Media

Amazon website, app glitch impacts online customers

March 6, 2026

Amazon's website and shopping app went offline Thursday early afternoon but was back in operation by evening.

Why retailers must secure transactional emails to combat scam threats

by Oliver Paetz — Head of Product Management, Transactional Email, Retarus

As online shopping continues to grow in scope and popularity, cyber criminals are finding new ways to exploit trust. For retailers, this is more than a…

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Trader Joe’s earns best grocery store title in consumer report

March 6, 2026

Trader Joe's is the best U.S. grocery store according to a report from the American Consumer Satisfaction Index.

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Michaels expands loyalty program, enhances rewards perks

March 5, 2026

Craft retailer Michaels is expanding its loyalty program with the debut of a new 9% rewards tier for its most loyal customers.

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For loyal Amazon customers it’s no longer love but intentional reflex

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail loyalty is changing from consumer love to reflex as it’s no longer an emotional decision, it’s an automatic one.

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Tariff timeline: White House actions, declarations, reversals

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements.

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True Beauty Lashes taps Perfect Corp. for personalized lash recommendation

March 4, 2026

True Beauty Lashes has partnered with Perfect Corp., an AI and augmented reality beauty and fashion technology, to power LashLovr, a personalized lash matching…

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Consumers spending more time to find best price

March 4, 2026

Well over half of U.S. consumers are taking more time to find the best price and AI may be playing a bigger role when it comes to shopping, payments, loyalty…

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What 2025 really taught us about AI, CX and what 2026 holds for the future

by Mike Gadsby — Chief Innovation Officer, O3 World

In 2025, AI's biggest hurdle wasn't technological, it was organizational capacity and readiness.

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Cheaper retail prices unlikely despite tariff ruling

March 3, 2026

Consumers won't see prices coming down despite a Supreme Court ruling that declared Trump administration tariffs were not constitutional, according to…

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Home Depot: Customers not spending on big projects

March 3, 2026

Consumers are not investing in big home improvement projects and are tempering spending, according to Home Depot leaders.

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SandStar debuts VRK AI vending kiosk

March 3, 2026

SandStar has debuted the SandStar VRK, an vending kiosk featuring AI computer vision.

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Home Depot beats Lowe’s in Q4 2025 consumer spend, pricing a factor

March 2, 2026

Home Depot captured 29% of home improvement spending, besting Lowe's which captured 17% in the fourth quarter of 2025.

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Love’s Travel Stops enhances rewards loyalty program

March 2, 2026

Love's Travel Stops has enhanced its rewards loyalty program and now allows all drivers to earn and redeem points on fuel and in-store purchases at its 60…

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Trader Joe’s opening 6 stores across the US

February 27, 2026

Trader Joe's has announced it will open six stores across Arizona, Florida, Georgia, Louisiana, Kansas and Washington.

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Rakuten Ichiba, Google team on YouTube shopping experience

February 27, 2026

Rakuten Ichiba, a Japan online marketplace, is partnering with Google in Japan to provide an accessible shopping experience where consumers can buy products…

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ATM Geeks expands field services

February 26, 2026

ATM Geeks is expanding its ATM field services through its team of technicians. The company is run by ATM veterans including Nick Mehdi, former owner of…

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