How long are shoppers willing to wait? Six minutes.

August 2, 2013

A new study by Omnico, which surveyed 1,344 U.K. consumers, says that British shoppers are willing to stand in line an average of six minutes before giving up…

Will customer reviews become a bigger influencer for retail purchases?

Despite the hype, online customer reviews appear to play only a small role in consumer purchasing decisions.

Customer behavior tracking doesn't always have to be creepy

August 1, 2013

Following consumer backlash toward Nordstrom after customers became aware that they were being tracked via their smartphone's media access control address…

Could Pinterest reverse the effects of showrooming?

August 1, 2013

Recent data distributed by Vision Critical suggests that the social media site Pinterest may serve as a reverse showrooming tool for retailers. According to a…

Apple is going to business school

by Chris Petersen — Owner, IMS

There is always a lot of press about Apple. There are Apple stock forecasts, new product predictions and literally hundreds of stories about their stores. But…

Logic vs. emotion in retail pricing

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

My thanks to Paula Jones, Craft and Hobby Assn. Canada, for sending me this January 22, 2013 Forbes article, Postscript On Retail Pricing: Avoiding the "Race…

Navigating the challenges of retail self-service

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Frank Mayer and Associates discusses what solutions stay afloat in the sea of self-service.

Google allowing Starbucks to offer faster Wi-Fi

August 1, 2013

Starbucks has selected Google to provide the next generation of its Wi-Fi offering for its customers. Beginning this month, new U.S. company-operated Starbucks…

ABA releases statement on interchange fee ruling

July 31, 2013

The American Bankers Association wasted no time expressing its opposition to today's U.S. district court ruling that the Fed had set the Durbin Amendment debit…

Debit fee cap set too high, U.S. district court judge rules

July 31, 2013

A judge for the U.S. District Court in the District of Columbia sided today with retailers who claimed that the Fed had set the debit transaction fee cap…

Study shows coupon use climbing, spurred by digital

July 31, 2013

According to "CPG Coupon Industry Facts," a half-year report by Valassis unit NCH Marketing Services, coupon use is returning to modest post-recession growth…

Harrods draws customers in-store with Fragrace Explosion

July 31, 2013

The London department store Harrods is enticing fragrance enthusiasts with its month-long "Meet the Perfumers" experience, Luxury Daily reported.

Cosmetics counter gets dolled up with transparent digital signage (Video)

July 31, 2013

­­­Inglot, a cosmetics company specializing in makeup and cosmetics accessories in the Netherlands, is enhancing its products' beauty factor in-store via…

Zebra Technologies launches new brand for retail-specific solutions

July 31, 2013

Zebra Technologies Corp. has announced the launch of Zebra Commerce, a new brand that encompasses a suite of hardware devices, software applications and…

AT&T to share customer experience insights at San Diego summit

July 30, 2013

In 2012, AT&T opened the doors to its first and only brand flagship store. This space is designed to showcase the best of the brand through interactive and…

Showing your appreciation (or not)

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

As leaders we sometimes do things that, entirely unbeknownst to us, have a negative impact on our staff. One example of that is how we come back into the store…

7 ways to keep, and serve, Millennial customers

Customer service must evolve from being Baby Boomer-specific to Millennial-centric.

Deloitte's back-to-school survey finds frugality will rule

July 29, 2013

Although consumer confidence in the economy has increased, the back-to-school shopping season will see shoppers hold tight to their purse strings, according to…

GlobalShopex launches embedded checkout solution

July 29, 2013

GlobalShopex today announced availability of its embedded international checkout solution for U.S. e-commerce merchants. The solution enables retailers to…

Asda forecasts omnichannel for 2013 holiday season

July 29, 2013

The European grocery chain Asda expects that 75 percent of its customers will shop across bricks and clicks this Christmas, according to an article on Retail…