News & Media
Increasing prices impacting holiday shopper plans
November 21, 2025
Nearly seven in 10 shoppers report increasing prices will impact spending plans this year, with 39% expecting to spend less.
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The ROI of getting shoppers into the holiday spirit with in-store visuals
by Gerry Price — President & CEO, North America, The Look Company
A data-focused approach to in-store holiday visuals and displays lets retailers make informed decisions about aspects of the shopping experience they’ve…
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Holiday shoppers adjusting spend habits due to economy
November 21, 2025
Consumers are showing spending caution this holiday season and adjusting habits in response to economic uncertainty.
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Dog grooming service Woof Gang chief talks digital roadmap strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Pet retailer Woof Gang is embracing digital technology to drive growth, enhance pet owners’ experience and build a fully integrated tech stack to drive value…
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Tariff timeline: White House actions, declarations, reversals
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements.
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Getting ready for AI and monetization of shopping search results
by Adam Ortman — CEO & Founder, Kinetic319
The AI era may transform not only shopping search but also how and where shopping suggestions appear. Those who start preparing today for direct AI integration…
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Shein opens brick-and-mortar store in Paris
November 20, 2025
Shein, an online fast fashion retailer, has opened its first-ever physical store in Paris.
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Walmart Inc. CEO succession coming in February
November 20, 2025
Walmart Inc. CEO Doug McMillon will retire on January 31, 2026 and John Furner will take the helm as president and CEO as of Feb. 1, 2026.
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Consumer loyalty driven by practical factors, not emotion
November 19, 2025
Consumer loyalty is driven by convenience, product performance and situational need and not emotion devotion.
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Woof Gang debuts app for booking, managing appointments
November 19, 2025
Woof Gang, the fourth largest pet retailer in the U.S., has launched its first-ever app that lets customers book, manage and confirm grooming appointments.
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Rally House earns excellence award for AI in talent acquisition
November 18, 2025
Rally House, which operates nearly 300 stores across 22 states, has earned the Brandon Hall Group Gold Award for excellence in the best use of AI for talent…
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Ship to store: The next strategic fulfillment move for retailers
by Quentin Montalto — Chief Operating Officer, ShipperHQ
For retailers feeling the squeeze of inflation, rising customer expectations and thinning margins, ship to store isn’t an experiment. It’s a strategic move…
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Target debuts AI-powered holiday shopping experience
November 18, 2025
Target aims to make holiday shopping easier, smarter and more fun and has debuted AI-powered tools to make that happen.
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Snipes US launches Snipes Reserve loyalty program
November 17, 2025
Snipes US, a global sneaker and streetwear retailer, has launched a loyalty program called Snipes Reserve.
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Netflix hits the mall offering up immersive experiential experiences
November 17, 2025
Netflix, a subscription streaming service, is tapping the mall experience in its initial experiential strategy — a Netflix House that's opening in the King of…
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Why retail, convenience store industries won't support Visa/Mastercard swipe fee settlement
by Cherryh Cansler — Editor, FastCasual.com
With 85% of cards today tied to rewards programs, almost all would fall under the new ‘premium consumer’ category, leaving restaurants with virtually no choice…
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Future-Ready Hospitality: Modularity as a Growth Strategy
Discover how modular technology is transforming hospitality by helping businesses adapt faster and elevate every guest interaction. This blog explores how…
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AI That Knows Your Order: Behind the Tech in Everyday Stops
AI is transforming convenience retail by predicting customer preferences and streamlining every interaction. This blog explores how intelligent systems…
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Let's Talk Retail Episode 5: How Produce Recognition Tech is Revolutionizing Self-Checkout
This episode of Let’s Talk Retail explores how AI-powered produce recognition is transforming grocery checkout. Toshiba’s Johanna Hinkle explains how smart…
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Frontline workers feeling disengaged, left out of culture
November 14, 2025
Most frontline workers, 87%, are unsure whether company culture applies to them which reveals a major disconnect between frontline and office staff that is…
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