Andrew W.K., Jim Knight to keynote 2013 Retail Customer Experience Executive Summit

January 2, 2013

LOUISVILLE, KY — Networld Media Group (NMG), organizer of the Retail Customer Experience Executive Summit, has announced the keynote speakers for its…

Retail Top 100 2012, No. 22: Costco

January 1, 2013

Retail Top 100 2012, No. 23: Neiman Marcus

December 30, 2012

Time lists top holiday retail trends

December 28, 2012

Time.com compiled a list of the top 10 retail trends from the 2012 holiday shopping season, giving a glimpse at the current state of shoppers. Here is a sample…

Wincor Nixdorf to present 'Always Open' checkout solution at NRF Big Show

December 28, 2012

Wincor Nixdorf announced its newest multifunction automated checkout solution, the BEETLE /iSCAN EASY Hybrid, that is set for presentation at the upcoming…

How Wegmans, Apple Store and Ritz-Carlton empower employees to offer best-in-class service

One simple secret behind their success is so simple, so basic, that most brands and businesses fail to grasp its importance.

Are you creating value?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Three calls is all that it took to identify a futile effort and how wasteful the investment in an innovation effort had been.

Did you just spell your customer's name wrong?

by Micah Solomon — president, four aces inc

"They spelled my name wrong again!" sings Loudon Wainwright III, the incomparable (if hard-to-spell) singer-songwriter.

Opinion: The right way to do in-queue merchandising

If customers are distracted as they wait, the perception of how long they wait decreases, and overall satisfaction increases.

Report: Online holiday shopping sales up 15.2 percent

December 27, 2012

2012 marked another strong season for e-commerce retail, according to the Chase Holiday Pulse, which aggregates payment processing data from 50 of Chase…

Retail Top 100 2012, No. 24: UGC, product reviews

December 26, 2012

AVT, Intel team to transform intelligent vending

December 26, 2012

AVT Inc. announced last week that it will integrate Intel products into their automated retail systems, touting that the partnership will position the…

SimpleRegistry offers crowd-sourced gift ideas

December 26, 2012

Online gift registry tool SimpleRegistry has added the ability to crowd-source gift ideas, according to the website BetaKit.

Retail Top 100 2012, No. 25: Tiffany

December 25, 2012

Retail Top 100 2012, No. 26: Starbucks

December 23, 2012

Polyvore potentially 'cracking the code' on e-commerce

December 21, 2012

Polyvore, the largest fashion retail community on the web, is cracking the code of commerce 3.0, according to a Forbes article.

Augmented reality has its place in retail

December 21, 2012

Augmented reality is already cementing its place in retail. But according to an article on guardian.co.uk, music retail may be the business area with most to…

In spite of cost, customized merchandise worth considering

December 21, 2012

Online shopping has not only allowed for retail convenience, but also retail personalization. More and more retailers are allowing for item customization with…

Lowest-price e-commerce hurts shopper loyalty

December 21, 2012

The rise of e-commerce and the hunt for the lowest prices is causing once-loyal shoppers to abandon allegiance to certain stores, according to an article on…

The 2012 holiday shopping windows of New York

Is there anything that says Christmas like the retail windows of New York?