CETW: Frank Eliason of Citibank talks social media

Frank Eliason, director of global industry at Citibank, talks about how most companies are not thinking through their approach to customer experience and how…

CETW: Keynote Paul Price on social media

Paul Price, CEO of Creative Realities, discusses how technology is getting better, cheaper and faster - and how the rate of change is accelerating, and why it…

Hotel retail ditches the towels in favor of oddities

December 4, 2012

Hotel retail helps create an experience, according to an article on usatoday.com. While retail doesn't play a major role in revenue for hotels, unique retail…

Opinion: C-store retailers need convenient loyalty programs

December 4, 2012

An opinion piece on csnews.com explains the importance and benefits of loyalty programs for c-store retailers. The author cited a recent study from the NPD…

Indoor mapping gives power to retailers

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

In-store navigation systems appeal to retailers looking to gain shopper insight and boost customer engagement.

Digital signage and the shopper's path (Commentary)

A digital signage expert looks at the convergence of mobile phone data and smart digital signage in mapping shopper paths.

HP intros new POS for retail, hospitality

December 3, 2012

HP has introduced a new point-of-sale system for retail and hospitality customer experience. The HP RP7 Retail System, model 7100, is a new fanless version of…

Research points to puny layaway figures

December 3, 2012

Retailers may have been excited about the potential benefits of revamped layaway policies, but according to an article in the Houston Chronicle, several recent…

Walgreens celebrates 8,000 stores with opening of LA flagship

December 3, 2012

Walgreens opened its 8,000th location this past weekend in Los Angeles. The flagship features offerings not typical at drug stores, such as a fresh sushi bar…

Google acquires BufferBox, takes aim at Amazon's shipping business

December 3, 2012

Google may be gearing up to enter the shipping and logistics business with its recent acquisition of BufferBox, a self-service parcel pickup company, according…

Retail Top 100 2012, No. 35: Yelp

December 2, 2012

Is that a digital signage lapel pin on your uniform?

Brian Kutchma, vice president of sales and marketing for digital signage provider Black Box, talks about his company's wearable digital signage displays.

Retail Top 100 2012, No. 36: Bergdorf Goodman

November 29, 2012

Leaked Apple employee video features now JCP CEO Johnson

November 29, 2012

A leaked internal video made for Apple retail employees solidifies the perception that the company puts quite a bit of preparation, planning and philosophy…

NCR announces $650 million-dollar deal to acquire Retalix

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The cash deal for the retail POS software company allows NCR to expand its solutions portfolio and end-to-end offerings.

Google grabs coupon start-up Incentive Targeting

November 29, 2012

The retail coupon technology company Incentive Targeting has been acquired by Google, the company announced. Incentive Targeting, at just five years old, had…

Two simple ingredients of personalization that almost all retailers miss

by Chris Petersen — Owner, IMS

Having lived in Canada, it is true that Thanksgiving is also celebrated there, albeit a month earlier than the US. The US Thanksgiving celebration has become a…

Is this the end of marketing?

by Doug Stephens — President, Retail Prophet Consulting

Imagine a world without marketing. No really… imagine a world where no one tries to sell you anything. Not because they don’t want to but because attempting…

Thanksgiving and Black Friday spending round-up

This year's average ticket price spiked, thanks to less aggressive discounting.

Researcher finds the scent of retail is a simple one

November 28, 2012

Retailers hoping to attract customers with the luring smells of the season should stay away from complex combinations of scents and stick with simple basics.