Macy's flagship face-lift upsets preservationists

September 20, 2012

Macy's department store is upsetting a few New Yorkers, according to an article in the Salt Lake Tribune.

Walgreens, LoyalBlocks unveil loyalty innovations

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The Walgreens app lets customers scan their mobile devices to earn points and redeem awards without a physical card.

Retail 'channel surfing' and its implications for sales, customer service and team morale

by Micah Solomon — president, four aces inc

Never forget: Your customers are likely to use the different sales channels you offer in different ways. Some of your customers may buy exclusively over the…

Retail Top 100 2012, No. 44: Tablet computers in-store

September 20, 2012

Oracle acquires SelectMinds, new POS and banking platform

September 19, 2012

Oracle announced yesterday that it is acquiring SelectMinds, the cloud-based talent sourcing app. 

Retailers begin to announce seasonal hire numbers

September 19, 2012

The holiday hiring season has begun, and retailers are trickling out statistics on the numbers of new hires, according to an article on ibtimes.com. 

Consumers still value privacy, survey shows

September 19, 2012

Consumer analytics provider LoyaltyOne has released the findings of a July survey that shows U.S. consumers are still protecting their personal information…

Retail Top 100 2012, No. 45: American Girl

September 19, 2012

The Peak-End Rule: A way to improve every customer experience

by William Cusick — President, Customerspectives

The only way you keep a customer, and get her to buy more, is to create a positive perception. And the only way a perception is created is through the customer…

Empowered consumers drive future of retail, study shows

September 18, 2012

This week in London, leading retailers are gathering for the World Retail Congress. At the center of the conversation is how the empowered consumer, or the…

Smartphone Armageddon a real threat, article reports

September 18, 2012

With personal finance transactions moving from the PC to the smartphone, there is a growing concern with security and the temptation for skilled hackers to…

Discount retailers turn 50

September 18, 2012

The holy trinity of discount retailers celebrates a 50th birthday this year. Kmart, Walmart and Target (coincidentally) all began selling discounted…

Tailored store layout boosts sales at bedding retailer

September 18, 2012

The retail store Benson for Beds joined with John Evans Interior Architecture and Design to create a new concept store, focusing on layout and displays that…

Customer experience management 101: Identifying channels of communication

by Kimberly Nasief — President, Measure Consumer Perspectives

Customer experience management has changed, thanks to the digital age. Social media has changed the way businesses interact with their customers. No matter the…

The Walmart whale is making waves in South Africa retail

by Chris Petersen — Owner, IMS

It is one thing to read about international retailing, but quite another to experience it firsthand. I've visited South Africa several times on safaris, but…

New MasterCard SDK makes developing NFC payment apps easier

September 17, 2012

Amidst the ruckus caused by Apple's exclusion of NFC from its new iPhone, payment providers are moving forward with the technology as an enabler for mobile…

Burberry's new London flagship combines fashion and technology

September 17, 2012

British fashion house Burberry unveiled it’s first digitally-integrated retail outlet at its newly launched London flagship store. The blend of craftsmanship…

Retail customers enjoy telling a good lie, study shows

September 17, 2012

Customers get a high amount of satisfaction when able to lie to retailers to obtain refunds, discounts or concessions, according to an article on NBCnews.com.

No fee layaway plan at Tennessee discount store

September 17, 2012

Memphis-based Fred's Super Dollar announced plans to launch a holiday layaway plan that boasts no fees, a down payment of just $1, and a $5 gift card for…

The new 'super shopper' and the fate of bricks and mortar retail

Despite the mobile boom, 90 percent of consumers still embrace the physical store when making retail purchases.