News & Media
Adidas installs virtual footwear wall
October 31, 2011
Adidas has installed a virtual footwear wall at its flagship London store, according to a story published on Fashion United.
read nowMercatus Concierge for Mobile launches with QR, NFC
October 31, 2011
Mercatus Technologies, a software development company delivering cross-channel marketing capabilities to the retail industry, has launched a service module for…
read nowFieldPower apps now available on tablets
October 31, 2011
FieldPower, a provider of field service management, and Knowella Technologies, have entered into a partnership. Under the terms, FieldPower's workforce…
read nowRetail Anywhere integrates solutions with social cross-channel platform
October 31, 2011
Retail Anywhere, a provider of point of sale and retail management systems for midsize retailers, today announced a new integration of its retail software…
read nowJuniper Research predicts $43B mobile coupon market by 2016
October 31, 2011
U.K. analyst firm Juniper Research has a released a new report that forecasts that the total redemption value of mobile coupons worldwide will be more than $4…
read nowZediva taking a court-mandated intermission
October 31, 2011
Zediva, an Internet movie-rental company, must pay the Motion Picture Association of America $1.8 million for violating copyright laws. California's U.S.
read nowVeriFone buys mobile retail solutions company Global Bay
October 31, 2011
Point of sale provider VeriFone Systems Inc. announced it has acquired Global Bay Mobile Technologies. The announcement said Global Bay, a provider of mobile…
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Some stats about Halloween
by Jim Joseph — President, Lippe Taylor
As we prepare for the what some consider to be the 4th biggest holiday in America (after "December", Thanksgiving, and 4th of July), I thought I'd share some…
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Guided customer service: Open and closed questions
by Peggy Carlaw — VP, Impact Learning Systems
Why are some customer service experiences better than others? Most often it's because the customer service representative confidently guides you through the…
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Are you getting your additional 13 percent?
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
The 2011 American Express Global Customer Service Barometer finds that 70% of American consumers are willing to spend an average of 13% more with companies…
read nowSocial media savviness is a must for retailers
October 30, 2011
A story published today in USA Today discussed just how much social media shapes consumer behavior.
read nowApple to provide self-checkout via app
October 30, 2011
Apple is launching an update to its retail store iOS app to allow consumers to use self-checkout to buy accessories and other shelf-stocked items at the…
read nowRetailers getting thrifty
October 30, 2011
Retailers are changing their branding strategies, putting more emphasis on inexpensive products to reach budget-minded shoppers, according to a story in the…
read nowProvisio launches software to protect Android Tablet PCs
October 30, 2011
Provisio, a software engineering company, has released SiteKiosk 8 BETA and SiteKiosk Android 1 BETA for Android 3.0.
read nowStudy: Self-checkout is mainstream
October 30, 2011
The global market for self-checkout has continued to thrive despite a difficult retail environment, according to new research conducted by by London-based…
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My "Generous Brand" travelogue: Anaheim, London, Starbucks
by Mark Murray — Director, The Store Channel
As we watch the political football of healthcare being thrown at any potential voting block, the California based CareMore has marched through the goal line of…
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RECOMMERCE doesn't dilute sales, it increases customer understanding
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
Trendwatching.com recently released its September Trend Briefing entitled Retail Renaissance. In it, they describe RECOMMERCE as a new retail standard. By…
read nowSurvey: Online and mobile sales will make this a positive holiday season for retail
October 27, 2011
The sluggish economy and rising household expenses are casting a chill over consumer confidence, but not enough to bring back the ghost of recessions past…
read nowMaritz Research releases customer experience measurement benchmarking tool
October 27, 2011
Maritz Research has announced it is launching CEBenchmarks, a new customer experience measurement (CEM) benchmarking tool. According to the company, the tool…
read nowMichigan retailers expect good holiday sales
October 27, 2011
Nearly nine of 10 Michigan retailers expect a holiday season as good as or better than last year, with more than one in three projecting their sales will rise…
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