Retail executive summit announces keynotes, Twins/Red Sox outing

March 28, 2011

LOUISVILLE, Ky. — The Retail Customer Experience Executive Summit, an exclusive c-level event produced by NetWorld Alliance and hosted by…

GlobalShop: Paco Underhill discusses recession realities and lessons

by Kim Williams — Reporter, NetWorld Alliance

Retail guru says the U.S. is 'over-stored' by 15 to 20 percent.

GlobalShop: Floors, walls and the customer experience

Avery Dennison has learned that consulting with retail designers is key to creating engaging surfaces.

GlobalShop: Fixtures, employee training and how they mix

Footprint Retail Services has recently added employee training to their core business of building and installing retail fixtures. Here's why.

GlobalShop: Product security, data with touch screens

Michael Moore with Reflect demonstrates how product data and security can be combined with cable and touch screen.

GlobalShop: Earth-friendly digital signage enclosures

No matter how dynamic the content, sometimes digital signage can still use a boost to stand out. Richard Graf from Color Reflections describes his green…

GlobalShop: Battery-powered shelf video player

A new video player from InfoShade uses batteries instead of plug-in power, making deployment easier and the player more versatile.

GlobalShop: 3D product imaging

Can You Imagine's Steve Zuloff shows his Micro Theater, which is able to quickly rend product images into 3D ones, dramatically increasing customer engagement.

What great looks like

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

Over the last few weeks I've had the opportunity to work with some great retailers. Of course I'm biased, but I also see the very things that make them great.

Discounting in the off season: Good strategy or slippery slope?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

In one of my earlier blogs I dealt with the folly of discounting during peak selling season. I guess it was inevitable that I was asked, "What about the off…

Check out this Checkout: RFID-enabled kiosks deliver more than just a cool factor

Now more than ever, retailers are focusing on the customer experience at the point-of-sale in order to provide the best service possible to increasingly…

Mood Media purchases Muzak

March 27, 2011

In-store media specialist Mood Media Corp. announced it has entered into a definitive agreement to acquire Muzak Holdings LLC, a privately held company that is…

Mobile Monday: Hyundai Equus app

The app sets the bar high for all retailers, not just auto dealers.

Stein Mart transforms itself with Microsoft BI technology

Stein Mart is using technology to transform itself into an information based culture, implementing a Microsoft BI solution to support its growth strategy and…

Mobile Monday: Equus iPad app review

Customer experience expert Mike Wittenstein goes hands-on with the new Equus iPad app for this week's Mobile Monday review.

CTIA 2011: Mobile coupons

Coupons.com believes that storing coupons on a smart phone and using them via NFC is superior to barcode-based presentations. Here's why.

Top 100: 68. Banana Republic

“Mad Men and Banana Republic are both mad about style,” said Banana Republic president Jack Calhoun. “Banana Republic is known for its versatile fashions, with…

Top 100: 67. Wegmans

Appearing on Fortune’s annual “100 Best Companies to Work For” list every year since its inception in 1998 — and placing among the top 10 for eight consecutive…

CTIA: Sprint expands M2M portfolio with partnerships

Sprint VP uses the country's largest wireless convention to discuss the company's newest business partners.

GMC Inspire platform offers enterprise solution for customer engagement

March 24, 2011

GMC Software Technology, a global company offering end-to-end software solutions, has introduced GMC Inspire, a Customer Communications Management (CCM…