Five rules of real-time marketing

Use new tools and tech to know your customers, and interact with them appropriately.

Borders files bankruptcy, plans to close nearly 200 stores

February 27, 2011

Borders Group, an Ann Arbor, Mich.-based bookstore owner, filed for Chapter 11 bankruptcy protection Feb. 16, citing a challenging economy and a changing…

Microsoft introduces Microsoft Dynamics AX for Retail R2 at EuroShop 2011

February 27, 2011

Microsoft Corp. launched Microsoft Dynamics AX for Retail R2 in Germany at the global retail industry trade fair, EuroShop 2011.

Will new J.C. Penney logo succeed where Gap failed?

by Kim Williams — Reporter, NetWorld Alliance

The retailer's new logo uses the Helvetica font - as did the ill-fated Gap redesign.

Groupon Earns Points in Latest Deal

by Lisa Biank Fasig — Director, JZMcBride and Associates

Finally, Groupon will be giving its loyal members Group-points.

Harvard Book Store simulates window-shopping online – and does it well

by James Bickers — Editor, Networld Alliance

Two years ago, Amazon tried something called Windowshop, an interactive Web app that aimed to make the online book-browsing experience more like the in-store…

Retail installation designed for Puma on display at London’s Selfridges stores

February 24, 2011

According to WIDN.com, London’s Selfridges, a high-end department store chain, is presenting a retail installation for Puma, designed to showcase an…

PeopleAnswers and RadioShack partner to improve hiring process

February 24, 2011

According to BusinessWire.com, PeopleAnswers has announced a software licensing agreement with RadioShack Corp. The agreement will expand RadioShack’s use of…

Delvinia Dig report focuses on future of retail

February 24, 2011

The latest "Dig" report from Delvinia, a Canadian digital strategy and customer experience design firm, indicates the growing influence of digitally savvy…

DigitalSignageToday.com publishes guide to media players

February 24, 2011

LOUISVILLE, Ky. — DigitalSignageToday.com announced the publication of its "Digital Signage Media Player Comparison Guide," a 34-page report that aims to help…

Digby brings In-Store Mobile Module to retailers

February 23, 2011

Digby, provider of mobile commerce for top retail brands, announced today the launch of the Digby In-store Mobile Module, a new feature that enables retailers…

Top 100: 86. Publix

The nation’s largest employee-owned supermarket chain defied the recession by opening 36 new stores in 2009, and hiring more than 27,000 new associates.

Top 100: 85. LEGO

The 76-year-old Danish toy maker saw its profit jump almost 64 percent in the first half of 2010. The family-owned company’s core snap-together plastic brick…

Panphonics Directional Audio Speakers installed in 7-Eleven in-store digital networks

February 23, 2011

Panphonics, a provider of directional audio speakers, announced Wednesday that its patented Sound Shower loudspeakers have been installed in the industry’s…

Sears announces new CEO

February 23, 2011

The Sears Holdings board of directors has elected Lou D’Ambrosio as the chief executive officer and president of the company.

The communication station: are you making your connections?

by Sharon Goldman — Senior Director, COLLOQUY

Savvy loyalty marketers know that deeper engagement and personalized communication are the biggest loyalty drivers for high-value customers, not mass e-mail…

Building a company of respect

by Jeanne Bliss — Founder, CustomerBliss

The Headsets.com experience is defined by the attitude of the customer service rep you reach when you call, and how you feel when you hang up the phone from…

What you can't teach buyers

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

There are some things you just can't teach buyers. Nor should you try.As sellers, we can educate buyers on:

STORES/BIGresearch survey says consumers investing in small luxuries again

February 22, 2011

New research released by STORES Magazine reports that consumers are slowly starting to enjoy some of the services or items they may have previously sacrificed…

Retailers review the role of stores as multi-channel booms

February 22, 2011

An increasing number of consumers are researching products in bricks-and-mortar retail stores before purchasing online, according to new research by Deloitte…