Opinion: Customers want relationships, not low prices

Retailers need to solve the customer's problem, but also deliver satisfaction on an emotional level.

This Year, Let the Grown-Ups Have a Holiday

by Lisa Biank Fasig — Director, JZMcBride and Associates

Good news for retailers: Children may find actual brand-name toys – not recession-age oranges, IOUs or dollar-store coloring books – in their stockings this…

Retailers combine digital signage, kiosks to create flagship store within a store

Attention-grabbing signs and self-service kiosks help build a destination for passersby and in-store shoppers.

Tesco to expand scan-as-you-shop program

October 7, 2010

Brand Republic reports that U.K. retail juggernaut Tesco is expanding its test of scan-as-you-shop devices, a test that has been in place at a Romford store…

Six marketing lessons from Sir Richard Branson

Customer engagement, tapping free publicity among the tips shared by the business luminary.

Global self-checkout market grew 23% in 2009: Study

October 6, 2010

Research firm RBR reported that the number of installed self-checkout (SCO) terminals worldwide totaled 111,400 at the end of last year, a 23 percent rise from…

NRF forecasts holiday sales increase of 2.3 percent

October 5, 2010

After a disastrous 2008 and a ho-hum 2009, this year's holiday season isn't expected to deliver retailers a lump of coal. Retail sales are predicted to…

Report: Black Friday shopping losing its appeal

Conversely, the popularity of online shopping continues to grow.

LIFT unveils suggestive selling tech for c-stores

October 5, 2010

LIFT Retail Marketing Technology announced the launch of its LIFT Station platform, an integrated suggestive selling point-of-sale technology for convenience…

Macy's New York adds 'magic mirror' experience

October 4, 2010

LBi, an independent digital marketing and technology agency, has relaunched, revamped, and reinvented its social retailing platform. In partnership with Macy's…

Discounting in Off Season?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Good strategy?

Yes Virginia, Retail Holiday Sales Will Suck... Again!

by Bob Phibbs — CEO, The Retail Doctor

Wherever you look from now until the first week of January, there will be one consistent message: retail holiday sales will suck. That's because the evidence…

Augmented Reality: The Impeding Battle for Digital Real Estate

by Doug Stephens — President, Retail Prophet Consulting

By Doug Stephens

Why big luxury retailers are falling behind online

Luxury brands are slow to translate store success to e-commerce.

LEGO gets custom merchandising for the holidays

September 30, 2010

Frank Mayer and Associates announced that it has created two new LEGO merchandising pieces for the holiday gift season.The LEGO Star Wars model case contains a…

ATG unveils ATG Commerce 10

September 29, 2010

ATG, a provider of cross-channel commerce solutions, has announced ATG Commerce 10, the most significant new release of its ATG Commerce product in 10 years.

Checkpoint Systems launches online training for retail store operations

September 29, 2010

Checkpoint Systems, Inc., a global supplier of shrink management, merchandise visibility and apparel labeling solutions for the retail industry and its supply…

As consumers spend less, they expect more from retailers

A focus on long-term relationships, customer advocacy can protect against price erosion.

Study: Online retailers ramping up global expansion efforts

September 27, 2010

The new frontier in online retailing lies across international borders as U.S. companies attempt to capitalize on the growing demands of foreign consumers.

Xsilva's Mac-based POS goes mobile

September 27, 2010

Xsilva Systems Inc. announced the release of LightSpeed Mobile, a mobile retail extension of LightSpeed, the company's POS platform for Mac. According to the…