Barney's stands out with hybrid store/art gallery experience

The venerable New York institution is planning to open a Brooklyn location, its first new store in five years. The retailer currently ranks No. 1 among…

87. NRF Customer Experience Concept Store

They don't call it the Big Show for nothing. This year's installment of retail's most important annual conference featured the Retail Customer Experience…

Study: Stigma of gift receipts is diminishing

December 9, 2009

To ensure that recipients are happy with holiday gifts, millions of Americans will rely on gift receipts to enable loved ones to return or exchange a gift…

Cegid to unveil retail management tool at NRF Big Show

December 9, 2009

Software solutions company Cegid announced that it will unveil its latest retail planning, merchandising and store management application at the NRF EXPO…

How shopping cart abandonment affected Cyber Monday and Black Friday

December 9, 2009

The abandonment rate has steadily dropped since the end of October — but when you look beneath the monthly average, a strong weekly cycle becomes apparent.

5 signs your retail store needs a makeover

As new stores have opened over the past several years, they have upped the bar, and you may unknowingly be turning off potential customers.

88. Bergdorf Goodman

Though it was last year's best customer experience winner on the Luxury Customer Experience Index survey, Bergdorf has recently borne the brunt of global…

91. Victoria's Secret 90. GameStop 89. FAO Schwarz

91. Victoria's Secret

Metropark launches in-store interactive Twitter interface

December 8, 2009

Metropark, a Los Angeles based specialty store that combines the core lifestyle elements of fashion, music and art has launched a custom interactive Twitter…

The best is yet to come for holiday e-commerce

December 8, 2009

Retail Solutions online editor in chief Matt Pillar said in a blog post this week that the best shopping day of 2009 is still yet to come, despite Cyber Monday…

ProVision Technologies' 3D holographic kiosk

At last month's KioskCom Self Service Expo, ProVision Technologies showcased its 3DEO kiosk solution, which utilizes a 3D holographic display to attract users…

The Amazon store is just a rumor — but maybe it shouldn't be

The online giant has quashed a rumor that it is scouting brick-and-mortar locations, but that doesn't mean it isn't a good idea.

Survey: Retail employees not giving good customer service, despite tough job market

December 7, 2009

Despite working in a sector that has suffered job losses averaging roughly 50,000 per month since the start of the recession, retail employees are not…

Target opening pop-up shops for the holidays

December 7, 2009

Target announced that it is opening three "Target To-Go" stores, limited-time stores that each will contain 50 gift items from toy, gadget, home décor, beauty…

DVD kiosk company rents movies by the hour

December 7, 2009

Blaine, Minn.-based Mosquito Productions has announced the deployment of its BigBox DVD-rental kiosk in the Twin Cities area of Minnesota. Mosquito is a…

Survey: Word of mouth influences most electronics, apparel purchases

December 6, 2009

Retailers will spend millions of dollars on advertising this holiday season, but many shoppers won't commit to buying some gifts until hearing from people just…

Monster Media interactive campaign for Oxygen Network

Monster created a storefront window campaign for Oxygen’s Dance Your Ass Off reality show. The award was for Best Interactive Content. The Oxygen campaign…

How discounting is hurting retailers

When retailers lower prices without asking customers to give up something in return, confusion results and sales are negatively impacted.

Canadian bill lets pharmacists dispense drugs via kiosk

December 2, 2009

Canda's CBC News reports the Ontario legislature has passed Bill 179, which will allow prescription drug sales through self-service kiosks. The Web site says…

RetailWire Discussion: Localization and limited buys

The pendulum has swung away from generalization and back toward localization, but retailers and brands are learning how to execute locally through their…